Helpdesk Manager / Task Order Program Manager Information Technology Washington, DC

Bailey Information Technology Consultants, LLC; Washington (District of Columbia); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Bailey Information Technology, LLC seeks a Helpdesk Manager / Task Order Program Manager onsite at EEOC Headquarters in Washington, DC. This contingent role requires Public Trust clearance and oversight of the Enterprise Helpdesk task order, ticket approvals, staffing, and overall Work Order performance. Strong leadership and government-relations skills are essential for success.

Qualifications

• Extensive experience in IT service desk, help desk, or program/project management.
• Strong communication and coordination skills for managing Government stakeholder relationships.
• Certifications such as PMP or equivalent preferred.

Responsibilities

• Approve ticket resolutions and documentation prior to closure, per established Tier 1/2/3 procedures.
• Serve as management point of contact for the Government on staffing, performance, and Work Order execution.
• Coordinate personnel notifications, substitutions, and replacement staffing actions.
• Oversee the weekly personnel roster submitted to the Government.

Skills

IT service desk, help desk

Program / project management

Staffing coordination

Government stakeholder coordination

Job description

• Washington, DC
• Information Technology

Bailey Information Technology, LLC
Helpdesk Manager / Task Order Program Manager
Contingent Position - Anticipated Contract Award
Location Onsite, EEOC Headquarters, Washington, DC Labor Category Program / Helpdesk Management Key Personnel Yes Staffing Basis Full-time CLEARANCE / SUITABILITY REQUIREMENT: Public Trust - security clearance is required for this position.

Position Summary

Serves as BIT's primary point of contact and approval authority for the Enterprise Helpdesk task order, overseeing ticket resolution approvals, staffing, and overall Work Order performance.

Key Responsibilities

• Approve ticket resolutions and documentation prior to closure, per established Tier 1/2/3 procedures.
• Serve as management point of contact for the Government on staffing, performance, and Work Order execution.
• Coordinate personnel notifications, substitutions, and replacement staffing actions.
• Oversee the weekly personnel roster submitted to the Government.

Minimum Qualifications

• Extensive experience in IT service desk, help desk, or program/project management, consistent with senior task-order leadership responsibilities.
• Strong communication and coordination skills for managing Government stakeholder relationships.

Certifications

• PMP or equivalent program/project management certification preferred.

General Requirements (All Positions)

• Must currently hold, or be able to favorably pass, a full-field five-year employment background investigation (SF-85P) prior to performing work.
• This is a Public Trust suitability requirement (OPM standards, 5 CFR Part 736), not a national security clearance.
• Acceptable command of the English language.
• Subject to Contractor-funded training of at least 40 hours/year in core competencies.