Systems Administrator Information Technology Washington, DC

Bailey Information Technology Consultants, LLC; Washington, Northern (District of Columbia, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Bailey Information Technology, LLC in Washington, DC seeks a Systems Administrator (Contingent) to provide escalated (Tier 3) end-user support and core systems administration for the EEOC enterprise environment onsite.

Responsibilities include troubleshooting escalated incidents, managing Active Directory and Office 365, configuring Microsoft 365 apps, deploying software, and maintaining security and OS baselines. A Public Trust background check is required.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• In lieu of a degree, a minimum of 10 years of relevant professional experience may be substituted.

Responsibilities

• Review and validate incidents requiring escalation beyond Tier 1/2; perform advanced troubleshooting and root-cause analysis.
• Determine whether incidents are isolated or system-wide; classify and document findings and resolutions in the service ticketing system.
• Support Microsoft 365 products (SharePoint, OneDrive, Teams, PowerApps), mobile device configuration/management, and application install/de-install.
• Maintain the operating system baseline (including Windows 11 migration), including testing, troubleshooting, and documentation.
• Plan and execute agency-wide OS upgrades: application testing, configuration, administration, and deployment.
• Write and test install scripts; troubleshoot configuration settings; test and integrate applications.
• Support security operations with desktop virus scanning, remediation of infected systems, and data recovery/backup.
• Manage Active Directory/Office 365 user accounts, group policies, permissions, and access controls.
• Maintain and develop automation and CI/CD infrastructure across environments; write/build/deploy scripts using PowerShell and related tools.
• Monitor network performance, troubleshoot connectivity, and manage network security (protocols, firewalls, infrastructure).
• Install, update, and patch applications across the network; implement workstation hardening and security policies.
• Provide end-user troubleshooting for hardware, software, connectivity, and Microsoft applications/systems.

Skills

End-user support

Escalation troubleshooting

System administration

Active Directory

Office 365 administration

PowerShell scripting

Network administration

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field

Tools

Microsoft 365

SharePoint

OneDrive

Teams

PowerApps

PowerShell

Job description

Bailey Information Technology, LLC
Systems Administrator
Contingent Position - Anticipated Contract Award
Location Onsite, EEOC Headquarters, Washington, DC Labor Category Systems Administration / Tier 3 Escalated Support Key Personnel Yes Staffing Basis Full-time (1 position) CLEARANCE / SUITABILITY REQUIREMENT: Public Trust - security clearance is required for this position.

Position Summary

Provides escalated (Tier 3) end-user and business-functional support for incidents beyond Tier 1/2 desktop support, along with core systems administration across Azure/Active Directory, network administration, software deployment, and workstation security for the EEOC enterprise environment.

Key Responsibilities

• Review and validate incidents requiring escalation beyond Tier 1/2; perform advanced troubleshooting and root-cause analysis.
• Determine whether incidents are isolated or system-wide; classify and document findings and resolutions in the service ticketing system.
• Support Microsoft 365 products (SharePoint, OneDrive, Teams, PowerApps), mobile device configuration/management, and application install/de-install.
• Maintain the operating system baseline (including Windows 11 migration), including testing, troubleshooting, and documentation.
• Plan and execute agency-wide OS upgrades: application testing, configuration, administration, and deployment.
• Write and test install scripts; troubleshoot configuration settings; test and integrate applications.
• Support security operations with desktop virus scanning, remediation of infected systems, and data recovery/backup.
• Manage Active Directory/Office 365 user accounts, group policies, permissions, and access controls.
• Maintain and develop automation and CI/CD infrastructure across environments; write/build/deploy scripts using PowerShell and related tools.
• Monitor network performance, troubleshoot connectivity, and manage network security (protocols, firewalls, infrastructure).
• Install, update, and patch applications across the network; implement workstation hardening and security policies.
• Provide end-user troubleshooting for hardware, software, connectivity, and Microsoft applications/systems.

Minimum Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• In lieu of a degree, a minimum of 10 years of relevant professional experience may be substituted.

General Requirements (All Positions)

• Must currently hold, or be able to favorably pass, a full-field five-year employment background investigation (SF-85P) prior to performing work.
• This is a Public Trust suitability requirement (OPM standards, 5 CFR Part 736), not a national security clearance.
• Acceptable command of the English language.
• Subject to Contractor-funded training of at least 40 hours/year in core competencies.