Help Desk Manager

SiloSmashers; Arlington (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading technology services provider is seeking a Help Desk Manager in Arlington, VA. This hybrid position involves overseeing help desk operations and managing a team of technicians. Candidates should have over 8 years of IT support experience and a Bachelor's degree in IT or a related field. Strong leadership and customer service skills are essential for this role, along with the ability to obtain DHS Suitability clearance.

Qualifications

• 8+ years of IT support experience, with 4+ in management.
• Excellent leadership and customer service skills.
• U.S. citizenship and ability to obtain DHS Suitability clearance.

Responsibilities

• Oversee help desk operations to ensure efficient support.
• Manage a team of technicians, set performance goals.
• Monitor metrics and implement improvements.

Skills

Leadership

Customer service

IT support

Education

Bachelor's degree in IT or related field

Job description

Help Desk Manager

This position is part of a proposal submission and is contingent upon contract award.

Location: Arlington, VA (Hybrid)
Clearance: DHS Suitability

Description:
Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians, set performance goals, and maintain user satisfaction.

Key Responsibilities:

• Supervise Tier 1/2 support staff

• Develop help desk procedures

• Monitor metrics and implement improvements

Minimum Requirements:

• 8+ years of IT support experience, with 4+ in management

• Bachelor's degree in IT or related field

• Excellent leadership and customer service skills

• U.S. citizenship and ability to obtain DHS Suitability clearance