IT Helpdesk Manager — Lead & Scale Tech Support

Trueanomalyinc; Long Beach (CA); On-site; USD 110,000 - 145,000; Full time

Benefits offered by this job

Health benefits

401K

Parental Leave

Paid holidays

Job summary

True Anomaly in Long Beach is seeking an experienced IT Helpdesk Manager to lead its helpdesk team. This role requires both management skills and hands-on technical capability, focusing on building a team culture and service quality.

Key responsibilities include leading a small technical team, ensuring SLA compliance, and improving operational processes. The position offers a competitive base salary between $110,000 and $145,000 plus equity and benefits.

Qualifications

• 5+ years in a technical support or helpdesk environment.
• 2+ years managing technical teams in high-growth contexts.
• Experience with Jira Service Management or similar.

Responsibilities

• Lead and develop a Long Beach helpdesk team.
• Own tier 1 SLA compliance and service quality.
• Identify systemic issues in ticket trends.

Skills

Technical support experience

Team management

Jira Service Management

Windows and macOS support

Cloud identity platforms

Clear communication

Tools

Jira

Okta

Microsoft 365

Job description

True Anomaly in Long Beach is seeking an experienced IT Helpdesk Manager to lead its helpdesk team. This role requires both management skills and hands-on technical capability, focusing on building a team culture and service quality.

Key responsibilities include leading a small technical team, ensuring SLA compliance, and improving operational processes. The position offers a competitive base salary between $110,000 and $145,000 plus equity and benefits.