Helpdesk Engineer: PC & Endpoint Support

ASRC Federal; Washington (District of Columbia); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health care

401(k)

Education assistance

Paid time off

Job summary

ASRC Federal is seeking an Intermediate Helpdesk Support Specialist to provide effective second-tier support for end users across PC, server, hardware, and cloud-based apps. You will work with IT teams to restore services, document resolutions, and update SOPs to improve knowledge bases.

The role emphasizes customer service excellence, incident tracking, and continuous learning. DC-area applicants with US citizenship are preferred, and benefits may include health care, 401(k), and education

Qualifications

• Subject matter expertise in customer support operations.
• Excellent oral and written communication skills.
• Preference for Bachelor's degree or 2-4 years related experience.

Responsibilities

• Provide first-line support for end-users, addressing hardware/software issues, password resets, and printer problems.
• Document all interactions and solutions in the ticket system to maintain records.
• Escalate unresolved issues to senior staff as needed.

Skills

Customer support operations

Oral and written communication

US Citizen

Education

Bachelor's degree or 2-4 years experience

Job description

ASRC Federal is seeking an Intermediate Helpdesk Support Specialist to provide effective second-tier support for end users across PC, server, hardware, and cloud-based apps. You will work with IT teams to restore services, document resolutions, and update SOPs to improve knowledge bases.

The role emphasizes customer service excellence, incident tracking, and continuous learning. DC-area applicants with US citizenship are preferred, and benefits may include health care, 401(k), and education