Helpdesk Engineer

JAC Recruitment; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

JAC Recruitment is seeking a Bilingual System Engineer to manage and optimize IT infrastructure in client environments, including network and cloud systems. The role emphasizes stability, performance, and providing comprehensive support across Windows-based environments.

The candidate should have a minimum of 3 years in IT infrastructure, strong Windows/AD and networking knowledge, and be able to communicate effectively in English and possibly another language.

Qualifications

• Bachelor’s degree required.
• Minimum 3 years of IT infrastructure or systems engineering experience.
• Strong knowledge of Windows (Windows 10, Windows Server) and Active Directory.
• Solid understanding of networking (TCP/IP, DNS, DHCP).
• Experience with Microsoft Office 365.

Responsibilities

• Administer, install, and maintain system software, hardware, and network applications in a hybrid network/cloud environment.
• Configure IP services and network systems.
• Evaluate operational requirements such as processing volume, security needs, and cost constraints to determine optimal hardware configurations.
• Analyze and plan system layouts, including computers and peripheral equipment.
• Monitor system performance to ensure compliance with specifications.
• Provide troubleshooting and technical support.
• Conduct end-user training for newly implemented or modified systems.
• Continuously learn and adopt new technologies.
• Support business travel requirements.

Skills

Windows environments

Networking knowledge

Active Directory

Communication

Education

Bachelor's degree

Tools

Office 365

PC imaging

Backup systems

Antivirus software

Job description

POSITION TITLE Bilingual System Engineer

In this position, you will be responsible for managing, maintaining, and optimizing IT infrastructure within client environments, including network and cloud systems, to ensure stable operations and efficient system performance.

Responsibilities

• Administer, install, and maintain system software, hardware, and network applications in a hybrid network/cloud environment
• Configure IP services and network systems
• Evaluate operational requirements such as processing volume, security needs, and cost constraints to determine optimal hardware configurations
• Analyze and plan system layouts, including computers and peripheral equipment
• Monitor system performance to ensure compliance with specifications
• Provide troubleshooting and technical support
• Conduct end-user training for newly implemented or modified systems
• Continuously learn and adopt new technologies
• Support business travel requirements

Qualifications

• Bachelor’s degree
• Minimum of 3 years of relevant experience in IT infrastructure or systems engineering
• Strong knowledge of Windows environments (Windows 10, Windows Server) and Active Directory
• Solid understanding of networking (TCP/IP, DNS, DHCP)
• Proficiency in Microsoft Office, including Office 365
• Knowledge of backup systems, antivirus software, and PC imaging
• Strong communication and teamwork skills

LOCATION

NY/NJ area

EMPLOYMENT TYPE

Full-Time

Working Hours

9:00 AM – 6:00 PM (flexibility required based on client needs)

SALARY

$65,000 – $85,000

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