HelpDesk Engineer

US IT Solutions Inc; Durham (NC); On-site; Full time

Job summary

A staffing services company in North Carolina is seeking an operations support team member. This role involves monitoring and diagnosing issues escalated from the Help Desk, collaborating with business and technical teams to troubleshoot and resolve complex problems. The ideal candidate will be adept at isolating issues and providing effective solutions to prevent recurrence. This position is key in maintaining service quality and ensuring smooth operations within the organization.

Responsibilities

• Monitor incoming issues unable to be resolved by front line Help Desk staff.
• Diagnose root causes and resolve isolated issues or escalate if necessary.
• Work closely with business and technical teams to troubleshoot complex issues.

Job description

We(US IT Solution) are focused on imparting effective business staffing services through high level cost effective solutions. We have a strong foundation built on legacy and emerging technologies, including excellent track record of on-time delif emerging mobile-based applications and web based application development. We are emerging as one of the most promising private talent sourcing and management firms in the US.

Job Description

This position will act as a member of the operations and maintenance support team responsible for monitoring incoming issues unable to be resolved by front line Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required, escalating customer issues to development staff. These positions works closely with business and technical teams to troubleshoot issues with a focus on determining root cause to prevent recurrence. Issues may be referred to specialized business/policy staff, software developers and/or client implementation specialists. Positions work with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches, and may assist with setup of staging or test environments

Additional Information

All your information will be kept confidential according to EEO guidelines.