Helpdesk Data Entry Analyst - Indianapolis, IN

STI; Indianapolis (IN); On-site; USD 32,000 - 52,000; Full time

Job summary

STI in Indianapolis is seeking a Helpdesk Data Entry Analyst to support public health initiatives by ensuring accurate and timely data entry and by delivering excellent customer service to healthcare providers, public health staff, and other stakeholders.

You will identify and resolve data quality issues in the immunization registry, document support interactions, assist with testing updates, and promote best practices for data entry and record management.

Qualifications

• Strong data-entry accuracy and speed.
• Excellent customer service and communication abilities.
• High attention to detail and data quality.

Responsibilities

• Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
• Investigate and resolve duplicate patient records and incorrect merges in the immunization registry.
• Utilize data tools and matching algorithms to identify and correct data integrity issues.
• Document all support interactions in the ticketing system and maintain accurate logs.
• Provide guidance to users on best practices for data entry and record management.
• Assist in testing system updates and enhancements.

Skills

Data entry accuracy

Customer service

Attention to detail

Communication skills

Problem-solving

Job description

The Helpdesk Data Entry Analyst plays a critical role in supporting public health initiatives by ensuring accurate and timely data entry while providing exceptional customer service. This position serves as a key link between technology and end-users, assisting healthcare providers, public health staff, and other stakeholders in resolving system-related issues. Ideal candidates will have a strong background in data entry, customer service, and attention to detail to maintain clean, reliable health data. The role requires excellent communication skills, problem-solving abilities, and a commitment to supporting public health systems and workflows.

Key Responsibilities

• Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
• Investigate and resolve duplicate patient records and incorrect merges in the immunization registry.
• Utilize data tools and matching algorithms to identify and correct data integrity issues.
• Document all support interactions in the ticketing system and maintain accurate logs.
• Provide guidance to users on best practices for data entry and record management.
• Assist in testing system updates and enhancements.