Helpdesk Analyst - Indianapolis IN/Hybrid - Need Locals

STI; Indianapolis (IN); Hybrid; USD 23,000 - 32,000; Full time

Job summary

STI in Indianapolis, hybrid Immunization Helpdesk Analyst role located at 2 N. Meridian St. Local candidates only.

Provides technical and customer support for immunization information systems, focusing on data integrity issues like de-duplication and bad merges, helping healthcare providers and public health staff resolve data discrepancies. You will respond to inquiries, investigate duplicates, document interactions, assist in testing updates, and generate data-quality reports, partnering with

Qualifications

• Experience providing technical or helpdesk support for data systems.
• Familiarity with data quality concepts (deduplication, merges).
• Strong communication with healthcare or public health staff.

Responsibilities

• Respond to inquiries from providers and public health staff about records and system function.
• Investigate duplicate records and bad merges in the registry.
• Use data tools to identify and fix data integrity issues.
• Escalate complex issues to technical teams as needed.
• Document all interactions in the ticketing system.
• Guide users on data entry and record management best practices.
• Collaborate with IT and data quality to improve deduplication.
• Collaborate with internal/external teams to improve data quality metrics.
• Assist in testing system updates and enhancements.
• Generate reports on data quality trends and help with training materials.

Skills

Data integrity

Customer support

Troubleshooting

Ticketing systems

Collaboration

Tools

Ticketing system

Data quality tools

Job description

Immunization Helpdesk Analyst

2 N. Meridian St. Indianapolis IN, 46204/Hybrid

Local candidates only

12+ Months

Pay rate: $20/hr.

Description

Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.

Essential Duties/Responsibilities

• Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
• Investigate and resolve duplicate patient records and bad merges in the immunization registry.
• Use data tools and matching algorithms to identify and correct data integrity issues.
• Escalate complex data issues to technical teams or data stewards as needed.
• Document all support interactions in the ticketing system and maintain accurate logs.
• Provide guidance to users on best practices for data entry and record management.
• Collaborate with IT and data quality teams to improve deduplication processes and system performance.
• Collaborate with internal and external teams and assist on improving Data Quality metrics.
• Assist in testing system updates and enhancements.
• Generate reports on data quality trends and help develop training materials.