Helpdesk Associate II

1-800 Contacts; Draper (UT); Ibrido; USD 34.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free eye exams

Lenses discounts

401(k) match

Flexible PTO

Onsite gym

Free snacks

Descrizione del lavoro

SeekWell is seeking a Helpdesk Associate to support internal users and our vision-care initiatives. You’ll diagnose issues, manage devices, and keep systems running smoothly across Windows, macOS, iOS, and Android.

In this role, you’ll administer Intune, assist with Microsoft 365, and mentor junior technicians while contributing to a culture built on customer-first values. This on-site position in Draper, UT offers a collaborative environment and strong benefits.

Competenze

• 3–5 years of IT support or endpoint management experience.
• Extensive experience supporting Windows 11, macOS, iOS, and Android.
• Strong Microsoft Intune experience including policy, configuration, and enrollment.
• Experience with Microsoft 365 and Teams Rooms hardware and software.
• Security-minded with endpoint security and device compliance.

Mansioni

• Provide Level 2 support for Windows, macOS, iOS, and Android.
• Serve as escalation point for Level 1 technicians.
• Administer Intune policies, configurations, and device enrollment.
• Support Microsoft 365 apps and Teams Rooms hardware.
• Troubleshoot network and connectivity issues.
• Create knowledge articles and mentor junior staff.

Conoscenze

Windows 11 support

Intune management

Microsoft 365 support

Teams Rooms support

Networking basics

Strumenti

Microsoft Intune

Active Directory

DNS/DHCP

Microsoft 365

Descrizione del lavoro

SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!

Why you want this job

Do you enjoy helping people? Are you passionate about technology? Did you see all the StarWars movies on opening night? If so, this is the job for you.As a Helpdesk Associate, you'll be at the forefront of ensuring our systems run seamlessly,providing support to both internal employees and our groundbreaking initiatives in vision care.If you're passionate about technology, enjoy helping people, and have a knack fortroubleshooting, this position aligns perfectly with your aspirations.

What you’ll do

• Provide Level 2 support for Windows 11, macOS, iOS, and Android.
• Serve as an escalation point and technical resource for Level 1 technicians.
• Administer Microsoft Intune, including compliance, configuration, security, and application policies.
• Build, test, deploy, and troubleshoot Intune policies and device configurations.
• Troubleshoot device enrollment, compliance, applications, and policy conflicts.
• Support Microsoft 365, Outlook, OneDrive, and Office applications.
• Support Microsoft Teams and Microsoft Teams Rooms (MTR) hardware and conferencing technology.
• Provision, configure, deploy, and maintain computers, mobile devices, and peripherals.
• Troubleshoot hardware, software, authentication, and network connectivity issues.
• Troubleshoot TCP/IP, DHCP, DNS, Wi-Fi, and VPN connectivity.
• Monitor critical systems, perform NOC functions, and elevate incidents to on-call teams.
• Mentor Level 1 technicians and provide technical guidance.
• Create and maintain knowledge articles and technical documentation.
• Identify recurring issues and recommend policy, process, or automation improvements.

Why we will love you

• 3–5 years of relevant IT support or endpoint management experience.
• Extensive experience supporting Windows 11, macOS, iOS, and Android.
• Strong Microsoft Intune experience, including compliance, configuration, security, applications, and device enrollment.
• Experience building, testing, deploying, and troubleshooting Intune policies.
• Strong Microsoft 365 and Microsoft Teams support experience.
• Experience supporting Microsoft Teams Rooms (MTR) and conference room technology.
• Working knowledge of Microsoft Entra ID and Active Directory.
• Strong knowledge of TCP/IP, DHCP, DNS, Wi-Fi, and VPN troubleshooting.
• Experience with enterprise computer hardware, peripherals, and OEMs.
• Understanding of endpoint security, patching, and device compliance.
• Strong troubleshooting, analytical, and root-cause analysis skills.
• Excellent written and verbal communication skills.
• Ability to work independently and own issues through resolution.
• Ability to mentor and provide technical guidance to junior technicians.
• Ability to participate in weekend and after-hours support.
• Security-minded with a strong focus on endpoint security, compliance, and protecting company data.
• Microsoft, CompTIA A+, Network+, Security+, or similar certifications preferred.
• Free eye exams for your entire family
• Deep discounts on lenses, glasses, and other services
• 401(k) match
• Flexible PTO
• In-house restaurant with highly discounted meals (Steak dinner under $6)
• Free snacks, ice cream, and drinks every day
• Full onsite gym

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in 1-800 Contacts’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval, or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.