Helpdesk Administrator

Motive Holding Companies LLC; Escondido (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Supportive team

Collaborative environment

Career growth opportunities

Job summary

A technology support company in Escondido is looking for a Helpdesk Administrator to provide technical support across the organization. The role involves troubleshooting, guiding users, and enhancing customer service experiences. Ideal candidates should possess strong technical knowledge, problem-solving skills, and a customer-oriented mindset. Opportunities for professional growth in IT are available.

Qualifications

• Strong technical knowledge and problem-solving skills.
• Clear, concise communication style.
• Customer service mindset with quick and thoughtful responses.

Responsibilities

• Respond to technical queries by email, chat, phone, or other channels.
• Diagnose problems and determine the best solution.
• Document, track, and report on support requests.

Skills

Strong technical knowledge

Problem-solving skills

Clear communication

Customer service mindset

Tools

Microsoft certifications

Job description

Are you the go-to person when friends or coworkers run into tech issues? Do you enjoy solving problems and helping others understand technology? If so, we'd love to have you join our team as a Helpdesk Administrator.

In this role, you'll provide technical support to employees across the organization, ensuring computer systems and programs run smoothly. You'll troubleshoot issues, guide users through solutions, and step in with hands-on fixes when needed. If you enjoy variety in your workday, customer interaction, and problem-solving, this role offers all three.

What You'll Do:

• Respond to technical queries by email, chat, phone, or other channels
• Gather details from users to fully understand the issue
• Diagnose problems and determine the best solution
• Communicate solutions clearly, in terms users can understand
• Walk users through problem-solving steps, or provide remote troubleshooting when needed
• Perform network repairs as appropriate
• Escalate unresolved issues to higher-level support when necessary
• Document, track, and report on support requests
• 25%-50% travel

What We're Looking For:

• Strong technical knowledge and problem-solving skills
• Clear, concise communication style
• Patience and active listening when working with stressed users
• Customer service mindset with quick and thoughtful responses
• Ability to work independently and take initiative
• Professionalism and diplomacy when interacting with a variety of personalities
• Prior Microsoft certifications a plus
• Prior customer service experience preferred

Why You'll Love This Role:

• Be the hero who keeps day-to-day operations running smoothly
• Work with a supportive team that values collaboration and knowledge sharing
• Build technical and customer service skills that can grow into a long-term IT career