Help Desk & Windows Server Manager (Hybrid, Secret Clearance)

Apha Omega Integration; Washington (District of Columbia); Hybrid; USD 93,000 - 135,000; Full time

Benefits offered by this job

PTO 15 days

Federal holidays

Health insurance

Dental insurance

401(k) match

Tuition reimbursement

Parental/military/bereavement leave

Job summary

Alpha Omega Integration, LLC in Washington, DC is seeking a seasoned Help Desk Manager with infrastructure and Systems Administrator experience. The role covers Windows Server administration, migrations, patching, and incident management in a hybrid work environment.

Responsibilities include serving as the first contact for tickets, advising internal customers, maintaining documentation, and ensuring systems are current and secure. Active Secret clearance or ability to obtain is required.

Qualifications

• Associates Degree is required.
• 4 years of overall IT experience.
• Experience with ServiceNow Incidents and Reports.
• Experience with Windows Server 2016, 2019, 2022 and related administration.
• Excellent communication skills for desk-side interactions.
• Strong organization, problem solving and troubleshooting ability.
• Understanding of Microsoft Server platforms including AD, IIS, GPO, and patching.

Responsibilities

• First point of contact for trouble tickets and requests.
• Respond to calls, email, and personal requests for technical support.
• Escalate complex issues to Operations and coordinate with team to resolve.
• Maintain server documentation and SOPs.
• Ensure systems are patched, secure, and up to date.
• Perform backups and data recovery as needed.
• Manage accounts, Active Directory groups, and permissions.
• Configure, monitor, and troubleshoot Windows servers and services.
• Create and run PowerShell scripts to automate tasks.
• Support server migrations to current Windows OS.

Skills

Windows Server

ServiceNow incidents

Incident management

Communication skills

Patch management

Backup and recovery

PowerShell

Education

Associates Degree

Tools

PowerShell

Job description

Alpha Omega Integration, LLC in Washington, DC is seeking a seasoned Help Desk Manager with infrastructure and Systems Administrator experience. The role covers Windows Server administration, migrations, patching, and incident management in a hybrid work environment.

Responsibilities include serving as the first contact for tickets, advising internal customers, maintaining documentation, and ensuring systems are current and secure. Active Secret clearance or ability to obtain is required.