Senior Help Desk Lead - DoD IT, Secret Clearance

JCS Solutions LLC; Arlington (VA); On-site; USD 70,000 - 94,000; Full time

Benefits offered by this job

Health/Dental/Vision insurance

Life Insurance

Short/Long-term disability

Paid time off (PTO)

401k with employer match

Professional Development Reimbursement

Job summary

JCS Solutions LLC in Arlington, VA is seeking a Senior Help Desk Specialist to supervise and guide help desk staff delivering email, directory, and Windows desktop support, and troubleshooting hardware and software.

You will oversee daily operations, ensure first-contact resolution, and coordinate PC and printer issues. The role requires 5 years in help desk, certifications, and strong leadership, with on-site work in Arlington and a clearance preferred.

Qualifications

• 5 years of experience in help desk operations or IT support
• CompTIA Security+ or MCSA certification
• Supervisory and team leadership experience
• Experience managing help desk staff and operations
• Knowledge of Windows desktop applications and troubleshooting

Responsibilities

• Provide daily supervision and direction to help desk staff
• Oversee phone and in-person user support operations
• Manage support for e-mail, directories, and Windows desktop applications
• Ensure staff serves as first point of contact for troubleshooting
• Coordinate resolution of hardware/software PC and printer problems

Skills

Help desk operations

Supervisory leadership

Windows troubleshooting

Communication skills

CompTIA Security+ or MCSA

Job description

JCS Solutions LLC in Arlington, VA is seeking a Senior Help Desk Specialist to supervise and guide help desk staff delivering email, directory, and Windows desktop support, and troubleshooting hardware and software.

You will oversee daily operations, ensure first-contact resolution, and coordinate PC and printer issues. The role requires 5 years in help desk, certifications, and strong leadership, with on-site work in Arlington and a clearance preferred.