Help Desk Tier 1 - Onsite

Holly Poultry; Baltimore (MD); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

One Fine Family, proudly based in Baltimore, is hiring an IT Help Desk to support both warehouse and office teams. The role requires resolving hardware, software, and network issues, resetting passwords, and ensuring seamless IT operations in a manufacturing environment.

Candidates should have strong customer service, basic troubleshooting procedures, and ideally IT certifications (e.g., CompTIA A+). Some weekend work and post-offer drug/background screening are expected.

Formación

• Intermediate knowledge of Windows and Microsoft Office.
• Strong customer service and communication skills.
• Ability to follow troubleshooting procedures.
• IT certification or related education preferred (CompTIA A+ or equivalent).
• Other projects as assigned by leadership.
• Candidate must successfully pass post-offer/pre-employment drug and background screen.

Responsabilidades

• Respond promptly to help desk tickets and phone requests.
• Troubleshoot basic hardware, software, and network issues.
• Reset passwords and manage user account access.
• Install and configure computers, printers, and peripherals.
• Escalate complex issues to Tier 2 or higher.
• Document all ticket resolutions and technical steps.
• Excellent customer service internally and externally.
• Ability to work in a cold/wet manufacturing plant to test systems.
• Ability to work weekends as needed.

Conocimientos

Windows & Office

Customer service

Troubleshooting procedures

IT certifications

Descripción del empleo

One Fine Family is built on a simple belief — everyone deserves great chicken at a great price. Proudly based in Baltimore for more than 60 years, we’ve grown into a family of brands united by that purpose. One Fine Chicken delivers “Better Chicken for Everyone” with premium quality at an incredible value. Easy Street brings bold, globally inspired flavors to everyday meals, capturing the vibrant spirit of street food culture. Holly Poultry, our food service brand, has earned the trust of some of the nation’s most beloved restaurants, including Raising Cane’s, Hattie B’s, Royal Farms, and Nando’s, by providing fresh, high-quality poultry with unmatched confidence and reliability. Rooted in community and driven by purpose, One Fine Family proudly gives back, donating more than 300,000 pounds of chicken each year to local food banks and charities-because better chicken should make life better for everyone.Join us and be a part of something bigger. At One Fine Family, we are united by purpose, fueled by passion, and committed to making a difference. Together, we’re shaping the future of food — one plate, one person, and One Fine Family at a timeWe are currently hiring for: IT Help Desk 1The IT Help Desk 1 provides first-level technical support to employees, ensuring all systems, hardware, and software are functioning properly. This role supports both warehouse and office teams and serves as the first point of contact for technical issues.Responsibilities:Respond promptly to help desk tickets and phone requests.Troubleshoot basic hardware, software, and network issues.Reset passwords and manage user account access.Install and configure computers, printers, and peripherals.Escalate complex issues to Tier 2 or higher.Document all ticket resolutions and technical steps.Excellent customer service internally and externally.Ability to work in a cold/wet manufacturing plant to test systems.Ability to work weekends as needed.Qualifications:Intermediate knowledge of Windows and Microsoft OfficeStrong customer service and communication skillsAbility to follow troubleshooting proceduresIT certification or related education preferred (CompTIA A+ or equivalent).Other projects as assigned by leadership.Candidate must successfully pass post-offer/pre-employment drug and background screen.Holly Poultry, Inc. and its subsidiaries are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.