Help Desk Technician: On-Demand Pay & Growth Path

Bosselman Enterprises; Grand Island (NE); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid vacation

401K and matching contributions

Health, dental and vision insurance

Short and long term disability

Life insurance

Clearly defined path for growth

On-demand pay with PayActiv

Job summary

Bosselman Enterprises’ Help Desk Technician role provides support and maintenance for in-house computer systems, desktops, POS and peripherals to ensure optimal workstation performance. You will resolve tickets, configure Windows PCs, and assist end users with training and IT needs.

Responsibilities include on-site support, asset inventory, and collaborating with vendors for hardware solutions. This position requires English communication, on-call availability, and a focus on security and

Qualifications

• Degree or college diploma preferred in computer science or related field.
• CompTIA or HDI certifications a plus.
• Must have on-call availability.
• Excellent technical knowledge of PC hardware and Windows systems.
• Strong communication and customer-service skills.

Responsibilities

• Provides ownership of assigned problems through final resolution.
• Installs, configures, tests, maintains, monitors, and troubleshoots end user workstation hardware and peripherals.
• Ensures confidentiality and security of information.
• Logs activity in IT Ticketing System and closes tickets promptly.
• Supports new computer projects and hardware for store life cycle management.
• Researches PC products for procurement and evaluates hardware.
• Works with end users to deliver required PC service levels.
• Provides training and support to end users on computer operation.
• Performs on-site analysis and resolution of complex PC problems and suggests solutions.
• Receives and responds to IT problem communications.

Skills

PC hardware

Troubleshooting

Windows OS

TCP/IP

Customer service

Communication skills

Education

Degree or college diploma in CS/related

CompTIA or HDI certs a plus

Tools

IT Ticketing System

Peripheral devices support

Job description

Bosselman Enterprises’ Help Desk Technician role provides support and maintenance for in-house computer systems, desktops, POS and peripherals to ensure optimal workstation performance. You will resolve tickets, configure Windows PCs, and assist end users with training and IT needs.

Responsibilities include on-site support, asset inventory, and collaborating with vendors for hardware solutions. This position requires English communication, on-call availability, and a focus on security and