Helpdesk Technician

Bosselman Enterprises; Grand Island (NE); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid vacation

401K and matching contributions

Health, dental and vision insurance

Short and long term disability

Life insurance

Clearly defined path for growth

On-demand pay with PayActiv

Job summary

Bosselman Enterprises’ Help Desk Technician role provides support and maintenance for in-house computer systems, desktops, POS and peripherals to ensure optimal workstation performance. You will resolve tickets, configure Windows PCs, and assist end users with training and IT needs.

Responsibilities include on-site support, asset inventory, and collaborating with vendors for hardware solutions. This position requires English communication, on-call availability, and a focus on security and

Qualifications

• Degree or college diploma preferred in computer science or related field.
• CompTIA or HDI certifications a plus.
• Must have on-call availability.
• Excellent technical knowledge of PC hardware and Windows systems.
• Strong communication and customer-service skills.

Responsibilities

• Provides ownership of assigned problems through final resolution.
• Installs, configures, tests, maintains, monitors, and troubleshoots end user workstation hardware and peripherals.
• Ensures confidentiality and security of information.
• Logs activity in IT Ticketing System and closes tickets promptly.
• Supports new computer projects and hardware for store life cycle management.
• Researches PC products for procurement and evaluates hardware.
• Works with end users to deliver required PC service levels.
• Provides training and support to end users on computer operation.
• Performs on-site analysis and resolution of complex PC problems and suggests solutions.
• Receives and responds to IT problem communications.

Skills

PC hardware

Troubleshooting

Windows OS

TCP/IP

Customer service

Communication skills

Education

Degree or college diploma in CS/related

CompTIA or HDI certs a plus

Tools

IT Ticketing System

Peripheral devices support

Job description

Overview

JOIN OUR TEAM!

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The Help Desk Technician’s role is to support and maintain in-house computer systems, desktops, POS, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The Help Desk Technician will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

Bosselman has many benefits to offer you that you will not find anywhere else like:

• Paid vacation
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)
• And much more!

Bosselman offers on-demand pay (access to earned but not yet paid wages) through:

Responsibilities

• Provides “ownership” of assigned problems through final resolution.
• Installs, configures, tests, maintains, monitors, and troubleshoots end user workstation hardware, networked peripheral devices, and networking hardware and software products.
• Ensures the confidentiality and security of individual and company information.
• Logs all activity in our IT Ticketing System; responsible for tracking and closing tickets assigned; accurately documents instances of hardware failure, repair, installation, and removal.
• Supports development and implementation of new computer projects and new hardware installations for life cycle management and implementation of new stores.
• Conducts research on computer products in support of PC procurement and development efforts; evaluates and recommends hardware products for purchase.
• Works with end users to identify and deliver required PC service levels.
• Provides training and supports to end users and staff on computer operation.
• Performs on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• Receives and responds to incoming calls, pages, and/or e-mails regarding IT problems.
• Works with Help Desk Manager to maintain an inventory of all IT-related assets.
• Monitors and tests PC performance and provide PC performance statistics and reports.
• Constructs, installs, and tests customized configurations based on various platforms and operating systems.
• Liaises with third-party support and PC equipment vendors as needed.

Additional Job Duties:

• Complies with all Department IT policies and Company Policies.
• Maintains confidentiality of all information and data.
• Enforces all company software and hardware standards.
• Develops, implements, and maintains policies and procedures.
• Performs other duties as assigned.

Supervisory Responsibilities:

• This position has no supervisory responsibilities.

Qualifications

Education and/or Experience (include certs or licenses needed):

• Degree or college diploma preferred, in the field of computer science or other related academic fields
• CompTIA or HDI Certifications a plus.

Minimum Qualifications:

• Must have on-call availability.
• Excellent technical knowledge of PC hardware.
• Hands-on hardware troubleshooting experience.
• Extensive equipment support experience with Windows based computer systems
• Working technical knowledge of current network protocols, operating systems, and standards, including TCP/IP.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Ability to conduct research into PC issues and products as required.
• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills.
• Ability to present ideas in user-friendly language.
• Understanding of the organization’s goals and objectives.
• Self-motivated and directed.
• Keen attention to detail.
• Analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to work in a team-oriented, collaborative environment.
• Strong customer-service orientation.
• Must be able to communicate in English. - IF APPLICABLE.
• Must possess a valid driver's license and be insurable to drive.

Physical Requirements: The physical demands described here are representative of those that must be met by the Help Desk Technician to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

Sitting for extended periods of time.

• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job such as Lifting and transporting objects, such as computers and peripherals.
• Physical attendance at the primary work location is required.