Help Desk Technician / Junior Developer

Leidos; Baltimore (MD); On-site; USD 63,000 - 116,000; Full time

Job summary

An established industry player is seeking a Help Desk Technician / Junior Developer to join their dynamic team in Woodlawn, MD. This role involves supporting a mission-critical document repository, where you'll interact with customers, manage technical inquiries, and develop solutions to complex problems. You'll have the opportunity to work with cutting-edge technologies, including document management systems and software development in C#/.Net. If you're passionate about technology and eager to grow in a supportive environment, this position is perfect for you.

Qualifications

• 4+ years of experience in IT help desk roles with strong problem-solving skills.
• Hands-on experience with help desk tools and document management systems.

Responsibilities

• Interact with customers to handle technical service inquiries.
• Manage and manipulate PDF/TIFF documents and assist with document retrieval.

Skills

IT Help Desk

Basic Windows

Document Management (PDF/TIFF)

Software Development (C#/.Net)

Problem-solving

Communication Skills

Education

Bachelor's Degree in Computer Science

Master's Degree in a related field

Tools

Micro Focus Service Manager

Jira

ServiceNow

IBM CMOD

Job description

Description

The Digital Modernization Sector has an opening for a Help Desk Technician / Junior Developer to work in Woodlawn, MD

This position requires onsite work in Woodlawn, MD five days a week.

We are in search of a Help Desk Technician with developer aspirations to join our team that supports a mission critical document repository that gathers digitized medical evidence for claimants with over 3 billion documents that grows by millions more per day.

Day to Day Responsibilities:

• Interacting with customers to handle technical service inquiries and problems.

• Managing and manipulating PDF/TIFF documents including encrypting, decrypting, splitting, merging, and optimizing files.

• Assisting with retrieval or storage of documents from document manage systems (e.g. IBM CMOD).

• Resolving complex technical issues/problems using internal best practice and through collaboration with colleagues.

• Developing solutions to technical problems that require depth of technical knowledge.

• Gathering metrics on incidents and responses to determine how to improve support.

• Communicating clearly, concisely, and professionally to technical and non-technical customers.

• Mentoring / Training other resources on all of the above.

• All other duties as assigned or directed.

Required Qualifications:

• Strong verbal and written communication skills.

• Hands-on experience working in Incident, Problem, and Change Management disciplines.

• Prior experience as a service desk analyst, troubleshooting and resolving technical issues.

• Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment.

• Experience with help desk tools such as Micro Focus Service Manager, Jira, or ServiceNow.

• Strong experience resolving technical issues in a Windows IT environment.

• Experience managing and manipulating PDF/TIFF documents including encrypting, decrypting, splitting, merging, and optimizing files.

• Experience using document manage systems (e.g. IBM CMOD) to check-in and check-out documents.

• Basic knowledge of C#, .Net Core, Web API and/or concurrent programming.

• Key Required Skills: IT Help Desk, Basic Windows, Document Management (PDF/TIFF), Software Development (C#/.Net).

• Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field with 4 years of relevant experience OR Masters degree with 2 years of relevant experience. Additional years of experience may be substituted/accepted in lieu of degree.

• 4+ years of experience on IT help desk Incident, Problem, and/or Change Management disciplines.

• 1 year of experience with C#/.Net systems/application analysis & design.

• Ability to obtain and maintain a Public Trust security clearance.

Desired Qualifications:

• Basic knowledge of OCR libraries (Nuance/Kofax, ABBYY FineReader).

• Basic knowledge of document conversion libraries (iText, PDFNet, LeadTools).

• Basic experience with automated unit testing, TDD, BDD, and associated technologies (NUnit, xUnit, Moq, SpecFlow, TestServer).

• Basic knowledge of relational databases (PostgreSQL, DB2, Oracle), SQL, and ORM technologies (ODBC / .Net Entity Framework, NHibernate, Dapper).

• Experience in an Agile development team, preferably Scaled Agile Framework (SAFe).

Original Posting:

May 1, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $63,700.00 - $115,150.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.