Help Desk Technician / Junior Developer

Leidos; Baltimore (MD); On-site; USD 63,000 - 116,000; Full time

Job summary

An established industry player is seeking a Help Desk Technician with developer aspirations to support a vital document repository. This role involves interacting with customers, managing PDF/TIFF documents, and resolving complex technical issues. The ideal candidate will have strong communication skills, experience in IT help desk environments, and a basic understanding of C# and .NET technologies. Join a dynamic team dedicated to improving support processes and mentoring others in a collaborative setting. If you're looking to grow your technical expertise while making a significant impact, this opportunity is for you.

Qualifications

• 4+ years of IT help desk experience in Incident, Problem, or Change Management.
• Experience with document management systems like IBM CMOD.

Responsibilities

• Interact with customers to handle technical inquiries and issues.
• Manage and manipulate PDF/TIFF documents and assist with document retrieval.

Skills

Verbal and written communication skills

Incident, Problem, and Change Management

Service desk analyst experience

Problem-solving skills

Help desk tools (Micro Focus Service Manager, Jira, ServiceNow)

Windows IT environment proficiency

PDF/TIFF document management

Basic knowledge of C#, .NET Core, Web API

Education

Bachelor's degree in a related field

Equivalent experience

Tools

Micro Focus Service Manager

Jira

ServiceNow

IBM CMOD

Job description

Help Desk Technician / Junior Developer at Leidos

Join to apply for the Help Desk Technician / Junior Developer role at Leidos.

This position is based in Woodlawn, MD, and requires onsite work five days a week.

We are seeking a Help Desk Technician with developer aspirations to support a mission-critical document repository that manages over 3 billion digitized medical evidence documents, growing by millions daily.

Responsibilities

• Interact with customers to handle technical inquiries and issues.
• Manage and manipulate PDF/TIFF documents (encrypt, decrypt, split, merge, optimize).
• Assist with document retrieval and storage using systems like IBM CMOD.
• Resolve complex technical problems collaboratively and using best practices.
• Develop solutions for technical issues requiring technical expertise.
• Gather incident metrics to improve support processes.
• Communicate effectively with technical and non-technical audiences.
• Mentor and train team members.
• Perform additional duties as assigned.

Minimum Qualifications

• Strong verbal and written communication skills.
• Experience with Incident, Problem, and Change Management.
• Previous experience as a service desk analyst troubleshooting technical issues.
• Problem-solving skills and mature judgment.
• Experience with help desk tools like Micro Focus Service Manager, Jira, or ServiceNow.
• Proficiency in resolving issues in a Windows IT environment.
• Experience with PDF/TIFF document management.
• Experience with document management systems like IBM CMOD.
• Basic knowledge of C#, .NET Core, Web API, or concurrent programming.
• Bachelor's degree in a related field with relevant experience, or equivalent experience.
• At least 4 years of IT help desk experience in Incident, Problem, or Change Management.
• One year of experience with C#/.NET systems.
• Ability to obtain and maintain a Public Trust security clearance.

Preferred Qualifications

• Knowledge of OCR libraries (Nuance/Kofax, ABBYY FineReader).
• Knowledge of document conversion libraries (iText, PDFNet, LeadTools).
• Experience with automated testing and related technologies.
• Knowledge of relational databases and ORM technologies.
• Experience in Agile/Scrum environments, preferably SAFe.

Additional Details

Pay range: $63,700 - $115,150 annually. Actual compensation depends on skills and experience.

Position posted on May 1, 2025, with an expected open duration of at least 3 days.

Seniority level: Mid-Senior level

Employment type: Full-time

Industry: IT Services and Consulting