Help Desk Technician / Junior Developer

Leidos; Baltimore (MD); On-site; USD 63,000 - 116,000; Full time

Job summary

An established industry player is seeking a Help Desk Technician with developer aspirations to support a mission-critical document repository. This exciting role involves interacting with customers, resolving technical issues, and developing solutions in a dynamic environment. You'll work with a team focused on managing over 3 billion digitized medical documents, ensuring efficient retrieval and storage. If you have a passion for technology and a desire to grow your development skills, this position offers a unique opportunity to make a significant impact while advancing your career.

Qualifications

• 2-4 years of experience in IT help desk disciplines.
• Basic knowledge of C#, .Net Core, Web API, and/or concurrent programming.

Responsibilities

• Handle technical service inquiries and problems from customers.
• Manage and manipulate PDF/TIFF documents efficiently.

Skills

IT Help Desk

Windows

Document Management

Software Development (C#/.Net)

Problem-solving

Communication Skills

Education

Bachelor's Degree in a relevant field

Tools

Micro Focus Service Manager

Jira

ServiceNow

IBM CMOD

Job description

The Digital Modernization Sector has an opening for a Help Desk Technician / Junior Developer to work in Woodlawn, MD.

This position requires onsite work in Woodlawn, MD five days a week.

We are seeking a Help Desk Technician with developer aspirations to join our team supporting a mission-critical document repository that manages over 3 billion digitized medical evidence documents for claimants, with millions added daily.

Day-to-Day Responsibilities:

1. Interacting with customers to handle technical service inquiries and problems.
2. Managing and manipulating PDF/TIFF documents, including encrypting, decrypting, splitting, merging, and optimizing files.
3. Assisting with retrieval or storage of documents from document management systems (e.g., IBM CMOD).
4. Resolving complex technical issues using best practices and collaboration.
5. Developing solutions for technical problems requiring in-depth technical knowledge.
6. Gathering incident response metrics to identify support improvements.
7. Communicating clearly and professionally with technical and non-technical customers.
8. Mentoring and training team members on relevant tasks.
9. Performing other duties as assigned.

Required Qualifications:

1. Strong verbal and written communication skills.
2. Experience with Incident, Problem, and Change Management disciplines.
3. Previous experience as a service desk analyst troubleshooting technical issues.
4. Strong problem-solving skills and mature judgment.
5. Experience with help desk tools such as Micro Focus Service Manager, Jira, or ServiceNow.
6. Proficiency in resolving technical issues in a Windows IT environment.
7. Experience manipulating PDF/TIFF documents (encrypting, decrypting, splitting, merging, optimizing).
8. Experience using document management systems (e.g., IBM CMOD).
9. Basic knowledge of C#, .Net Core, Web API, and/or concurrent programming.
10. Key Skills: IT Help Desk, Windows, Document Management, Software Development (C#/.Net).
11. Bachelor's Degree in a relevant field with 2-4 years of experience, or equivalent experience.
12. At least 4 years of experience in IT help desk disciplines.
13. One year of experience with C#/.Net systems analysis and design.
14. Ability to obtain and maintain a Public Trust security clearance.

Desired Qualifications:

1. Knowledge of OCR libraries (Nuance/Kofax, ABBYY FineReader).
2. Knowledge of document conversion libraries (iText, PDFNet, LeadTools).
3. Experience with automated testing and related frameworks (NUnit, xUnit, etc.).
4. Knowledge of relational databases and ORM technologies.
5. Experience working in an Agile environment, preferably with SAFe.

Original Posting: May 1, 2025

For U.S. positions, the job will remain open for at least 3 days from the posting date, with an anticipated close date 3 days later.

Pay Range: $63,700.00 - $115,150.00

The pay range is a guideline; actual compensation depends on various factors including responsibilities, education, experience, and skills.