Senior IT Infrastructure Support Engineer-IT552507

Institute for Community Living Inc.; Northern, New York (KY, NY); Hybrid; USD 90,000 - 110,000; Full time

Job summary

Institute for Community Living Inc. seeks a Senior IT Infrastructure Support Engineer to join our NYC IT team.

You will contribute to day-to-day deployment, management, monitoring, maintenance, support, and incident response across ICL's infrastructure and cybersecurity. The role involves provisioning, configuring, and architecting enterprise IT equipment, servers, and core network assets, with responsibilities to support staff across NYC locations and participate in after-hours on-call

Qualifications

• 5+ years of infrastructure engineering or similar.
• Experience with Active Directory hybrid and Entra ID.
• Experience with Azure cloud and SaaS apps.
• Familiar with Cisco Meraki and VoIP/video solutions.
• Proficiency in PowerShell scripting.
• Bachelor's degree required.

Responsibilities

• Provide tier 1, 2, and 3 support by phone, online, and in-person at NYC locations.
• Provision, configure, and architect enterprise IT equipment and core networks.
• Maintain IT records and asset management.
• Participate in after-hours on-call rotation.
• Lead major IT infrastructure projects as assigned by leadership.
• Communicate IT changes and incidents proactively to staff.

Skills

Customer service

Windows OS

Office 365

Hardware deployment

Team collaboration

Written & verbal comms

Time management

Leadership

Problem solving

User experience

Education

Bachelor's degree or equivalent

CCNP / MCSE

Tools

PowerShell

Cisco Meraki

Azure Cloud

Intune

VoIP / video solutions

Job description

Job Category: Information Technology

Requisition Number: SENIO008380

• Posted : September 14, 2026
• Full-Time
• On-site

Locations

Showing 1 location

IT Department
125 Broad St
New York, NY 10004, USA

• Pay or shift range: $90,000 USD to $110,000 USD The estimated range is the budgeted amount for this position.

Description

JOB SUMMARY:

ICL's Senior IT Infrastructure Support Engineer, contributes to the day-to-day deployment, management, monitoring, maintenance, support, and incident response for ICL's IT infrastructure and cybersecurity. Network infrastructure includes but is not limited to, cloud services, firewalls, switches, wireless access points, cabling, security cameras, telephony systems and workstation and server endpoints. This position part of a team that delivers excellent IT service and support by phone, in-person and through remote support tools to staff throughout ICL's locations in the New York City area.

ESSENTIAL JOB FUNCTIONS:

• Provide tier 1, 2, and 3 support by phone, online, and in-person through visits to NYC area locations.
• Follow established procedures to resolve common IT support requests.
• Provision, configure, and architect enterprise IT equipment, server infrastructure, and core network assets.
• Maintain IT records, including asset management.
• Participate in on-call after-hours rotation schedule.
• Work with users to elicit the objectives behind their request and provide great customer service.
• Maintain a clean and well-organized work environment.
• Stay current with technology trends and continuously develop technical skills.
• Contribute to the development, maintenance, and enforcement of ICL technology-related policies and procedures.
• Lead and manage major IT infrastructure projects assigned by leadership.
• Communicate with staff on a proactive basis regarding IT changes and incidents that affect them.
• Work on tasks and projects as assigned by supervisor.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

• Providing exceptional customer service.
• Proficient with Microsoft Windows operating system and Office 365 products.
• Performing complex hardware, virtual server, and enterprise network deployment, optimization, and troubleshooting.
• Collaborating with a team.
• Utilizing strong written and verbal communications.
• Strong organization and time management skills are required.
• Strong leadership and ability to work independently and lead projects is required.
• Works cooperatively with other staff members.
• Data-driven understanding of identifying and addressing problems.
• Creative thinker, energized by complex problem-solving.
• Passion for using information technology to optimize user experience.
• Physical ability to perform tasks such as bending, reaching, and/or lifting for extended periods of time.
• Ability to lift and/or carry equipment up to 50 pounds as needed.

QUALIFICATIONS AND EXPERIENCE:

• Advanced technical security/engineering certification (CCNP, MCSE, etc.)
• Experience:
  • Managing Microsoft Active Directory in a hybrid domain-joined environment.
  • Managing Microsoft Entra ID environments, including conditional access policies, Intune, Identity Governance.
  • Managing Microsoft Azure Cloud Infrastructure and Enterprise Applications, and familiar with Software as a Service.
  • Managing Cisco Meraki products such as firewalls, switches, WAPs, SDWANs, VPN, and Umbrella.
  • Managing Enterprise-level VoIP, meeting, and video conferencing solutions.
  • Familiar with Infrastructure as Code and automation using scripting tools like PowerShell.
• Minimum of 5 years of progressive experience in infrastructure engineering, systems administration, or network engineering.
• Bachelor's degree or the equivalent combination of education and experience is required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.