Help Desk Technician I: MSP IT Support & Career Growth

Verdant TCS; Schaumburg (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Professional development opportunities

Certification reimbursement

Career growth path to Level 2 and Eng.

Job summary

Verdant TCS is seeking a motivated Help Desk Technician I to join our Managed Services team. This role serves as the first point of contact for client support requests and is responsible for troubleshooting common IT issues, documenting resolutions, and escalating complex problems when necessary.

The ideal candidate is passionate about technology and eager to develop tech skills in a fast-paced MSP. You will document resolutions, escalate to senior technicians when needed, and contribute to

Qualifications

• Familiarity with Windows OS and Microsoft Office.
• Basic understanding of networking concepts (Wi-Fi, DNS, VPN, TCP/IP).
• Strong problem-solving and communication abilities.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide first-level end-user support via phone, email, and remote tools.
• Troubleshoot hardware, software, printing, connectivity, and Office 365 issues.
• Create and maintain accurate service tickets and documentation.
• Escalate complex issues to Level 2 technicians and engineers.
• Assist with user account management and basic Office 365 administration.
• Support workstation setup, software installation, and device deployments.

Skills

Windows operating systems familiarity

Microsoft Office applications

Networking basics (Wi-Fi, DNS, VPN,TCP

Problem-solving

Verbal and written communication

Multitasking in fast-paced environment

Driver's license & reliable transport

Education

Associate degree or technical certification in IT

Tools

Microsoft 365

Active Directory

PSA or ticketing systems

Job description

Verdant TCS is seeking a motivated Help Desk Technician I to join our Managed Services team. This role serves as the first point of contact for client support requests and is responsible for troubleshooting common IT issues, documenting resolutions, and escalating complex problems when necessary.

The ideal candidate is passionate about technology and eager to develop tech skills in a fast-paced MSP. You will document resolutions, escalate to senior technicians when needed, and contribute to