HELP DESK TECHNICIAN I (3767)

Huntsville Utilities; Huntsville (AL); On-site; USD 36,000 - 45,000; Full time

Job summary

Huntsville Utilities is seeking a technically skilled IT Support Specialist to assist staff with desktop, tablet, and smartphone deployments and ongoing support. You will install and configure Microsoft Office and Huntsville Utilities applications, maintain servers, and help ensure security baselines are met.

The role requires 1–2 years of Windows support experience, familiarity with Active Directory, SCCM, WSUS, and basic networking. A HS diploma is required; IT certs are a plus.

Qualifications

• High School Diploma or equivalent required; IT certification a plus (A+, Security+).
• 1-2 years of experience supporting Windows desktops, tablets and smartphones preferred.
• Experience with Windows Active Directory, SCCM, WSUS, and basic networking troubleshooting desired.

Responsibilities

• Assist staff with desktop, tablet, and smartphone deployments and support.
• Install, configure and support Microsoft Office and Huntsville Utilities applications.
• Maintain and test network servers and related equipment per guidelines.
• Provide end-user training on computer and phone deployments.
• Collaborate with procurement on hardware/software specifications and purchases.

Skills

Windows desktop support

Customer service

VMware

SCCM

Networking basics

Security fundamentals

Education

High School Diploma

A+/Security+

Tools

Active Directory

VMware

SCCM

WSUS

Job description

Huntsville Utilities offers a customer servicedriven environment, with access to industry-leading technology that supportsour employee'swork and resources to drive career advancement. Join Us at Huntsville Utilities, where our teamis customer service-driven and uniquely focused on one goal: To provide high quality, low cost, safe and reliable electric, natural gas and water service to our customers.

Compensation

Offer Range: $26.03 - $32.94

Exempt/Non-Exempt: Non-Exempt

Employment Type: Full Time

Department: Technical Services

Job Statement

Assists staff in technical support of desktop computers, tablets, smart phones applications and related technology. Support includes specifying, installing and testing of computer systems and peripherals within established guidelines. Also assists in the maintenance and testing of Network servers and associated equipment.

• Installs, configures and supports Microsoft Office applications.
• Installs, configures and supports various third party and Huntsville Utilities custom applications.
• Assists staff with the installation, configuration, and on-going usability of computers, tablets, laptops, peripherals, equipment, smartphones and software.
• Builds, deploys and configures new computers and smartphones.
• Images computers for deployment using imaging software. Ensures images are kept up-to-date and meet security baselines.
• Installs, configures and tests video screens for a variety of applications.
• Provides training to end users for computer and phone deployments.
• Works with vendor support contacts on technical problems with computing equipment and software.
• Assist procurement staff in the specification and ordering of computer-related hardware and software.

Additional Duties

• Assesses functional needs to determine specifications for purchases.
• Maintains neat and organized computer lab environment.
• Assists in enforcing and adhering to network security policies and issues.
• Documents computer related processes, procedures and security settings.
• Orders PC replacement parts and supplies.
• Assists with installation, setup, and maintenance of network equipment.
• Maintains print servers and centralized printing applications
• Performs other duties as assigned.

Job Requirements

Education: High School Diploma or equivalent. 1 -2 years formal education pertaining to Networking/Networking security, PC hardware, Microsoft Office and/or Hardware Certifications desired. A+, Security Plus, Microsoft Certifications are a plus.

Experience/Skills: 1-2 years’ experience supporting Windows desktop/laptop PCs preferred. Experience supporting Windows tablets/IPADS, and smart phones preferred. Experience supporting a Windows Active Directory Domain environment; troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs; installing software, patches, updates on desktops, laptops, and servers; troubleshooting basic network issues, software, and printing problems desired. Experience working with a Windows WSUS server and SCCM desired. 1-2 years customer service experience desired. Excellent communication skills are desired. Experience working with VMware a plus.

Additional Requirements

Equipment: PC (office suite), Vehicle, Telephone, smartphone.

Physical Demands/Environmental Conditions: Office environment with light to moderate physical activity; lifting to 50 pounds.

This position is considered a safety sensitive position. Allemployees in safety sensitive positions are subject to random drug and alcohol testing.

Accepting Responsibility

Building and Demonstrating Respect

Communicating Effectively

Demonstrates Required Job Knowledge

Demonstrating Initiative

Displaying Technical Expertise

Drives Quality & Excellence

Entrepreneurial Thinking

Safety

Supporting Coworkers

Testing and Troubleshooting

Education

Longevity

Relevant Job Experience

Using Computers and Technology

Huntsville Utilities is an Equal Opportunity Employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

The duties and responsibilities outlined within this job description should not be construed as a complete and exhaustive list, as it is not the intention to limit in any way the scope or functions of this position. With the advisement from the Department Head, review/analysis by Compensation Analyst and in agreement from the VP EE, HRD, or his/her designee, these duties and responsibilities may be amended from time to time by addition, deletion or modification to reflect changing circumstances or shifts in organizational requirements.