Help Desk Technician I

Lever, Inc.; Norwalk (CT); Hybrid; USD 39,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, Vision Insurance

Remote work options

Paid Time Off (PTO)

Referral Bonus

Job summary

Summit Wash Holdings is seeking a high-energy IT Help Desk Associate in Norwalk, CT. You will be the first line of contact for internal users, deploying laptops, onboarding new hires, and handling patch management and network issues.

The role requires 0-1 years in IT or customer support, with a basic knowledge of Windows/macOS, Azure AD, and MS 365. Flexible scheduling and remote work options are available, with a company culture focused on work-life balance.

Qualifications

• High school diploma or equivalent required; IT coursework/certifications a plus.
• Experience in a help desk, IT support, or customer service role is preferred (0-1 years).
• Basic working knowledge of Windows and/or macOS, Azure AD, and networking fundamentals.
• Familiarity with Microsoft 365 Admin suite and Office product troubleshooting.

Responsibilities

• Serve as the first point of contact for internal end users, providing friendly, responsive support in person, by phone.
• Deploy, configure, and image laptops for new hires and equipment refreshes.
• Support onboarding including account setup, hardware provisioning, and orientation to company systems.
• Assist with patch management and routine software/OS updates across end-user devices.
• Perform basic network troubleshooting and monitor, escalate complex issues as needed.
• Log, track, and document all support requests thoroughly and accurately.
• Maintain accurate inventory of laptops, peripherals, and IT equipment.
• Follow up with end users to confirm issues are resolved and satisfaction is high.
• Support IT projects and process improvements as assigned.

Skills

Customer service

Team-first attitude

Strong communication

Problem-solving

Multi-ticket management

Self-motivated

Education

High school diploma or equivalent

Associate degree or IT certifications

Tools

Windows/macOS

Azure Active Directory

Microsoft 365 Admin

Networking fundamentals

Job description

Benefits and Perks

• Competitive salary and comprehensive benefits package
• Medical, Dental, and Vision Insurance
• Flexible scheduling and remote work options
• Paid Time Off (PTO)
• Career Growth based on Performance and not Seniority – 75% of employees were promoted within Summit Wash Holdings
• Referral Bonus program
• A supportive, collaborative culture focused on work-life balance

Who are we?

Summit Wash Holdings is a premier group of car wash brands growing throughout the Northeast, Midwest, and Southeast regions. At Summit Wash Holdings, all teammates operate with gold-standard integrity, quality, and a commitment to excellence. Our Mission is to provide exceptional service, and that extends to the powerful, reliable data platforms that fuel our business decisions and operations.

What do we want?

We seek high-energy, customer-focused teammates who love technology, thrive in a fast-paced environment, and take pride in helping others. A successful candidate is a team-first collaborator with a genuine eagerness to learn, strong problem-solving instincts, and the patience and professionalism to deliver a great experience for every internal user, every time.

Location: 383 Main Ave Suite 703, Norwalk, CT 06851

General Requirements

• Authorized to work in the U.S. and pass a background check
• High school diploma or equivalent required; Associate’s degree or IT-related coursework/certifications (CompTIA A+,
  Network+) a plus
• 0-1 years of experience in a help desk, IT support, or customer service role
• Excellent customer service skills with a friendly, professional demeanor
• Team-first attitude with a genuine eagerness to learn new tools and technologies
• Basic working knowledge of Windows and/or macOS, Azure Active Directory, and networking fundamentals
• Familiarity with Microsoft 365 Admin suite and Office product troubleshooting.
• Strong verbal and written communication skills; able to explain technical issues in plain language
• Self-motivated, detail-oriented, and able to manage multiple tickets/priorities at once
• Ability to lift and transport laptops and IT equipment (up to 25 lbs.)

Responsibilities

• Serve as the first point of contact for internal end users, providing friendly, responsive support in person, by phone.
• Deploy, configure, and image laptops for new hires and equipment refreshes
• Support new user onboarding, including account setup, hardware provisioning, and orientation to company systems
• Assist with patch management and routine software/OS updates across end-user devices
• Perform basic network troubleshooting and monitoring, escalating complex issues to Tier 2/IT team as needed
• Log, track, and document all support requests thoroughly and accurately.
• Maintain accurate inventory of laptops, peripherals, and other IT equipment
• Follow up with end users to confirm issues are fully resolved and satisfaction is high
• Support IT projects and process improvements as assigned

$28 - $38 an hour