Help Desk Technician – Growth & Certification Support

Robinson Terrace Rehabilitation and Nursing Center; Village of Stamford (NY); On-site; USD 63,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Upstate Services Group in the Stamford/Albany area is seeking a Help Desk Technician to join our IT support team. You will provide first-level technical support via phone, email, and onsite to ensure smooth operations for employees.

Responsibilities include troubleshooting, configuring systems, and onboarding new staff. The role requires 3+ years in IT support, strong Windows 10/11 and Microsoft 365 knowledge, and good problem-solving and customer service skills.

Qualifications

• 3+ years of experience in a help desk or IT support role.
• Strong knowledge of Windows 10 and 11 operating systems.
• Familiarity with Microsoft 365, networking basics, and remote support tools.
• Excellent problem-solving skills with attention to detail.
• Strong communication and customer service skills.
• Ability to work independently as well as part of a team.
• CompTIA A+ or other IT certifications are a plus.
• Knowledge of PBX systems and virtualization systems are a plus.

Responsibilities

• Provide first-level technical support via phone, email, and onsite to employees.
• Troubleshoot hardware, software, and network issues for employees.
• Install, configure, and maintain computer systems, applications, and peripherals.
• Document and track support requests through the Helpdesk system.
• Escalate complex issues to higher-level support when necessary.
• Assist with onboarding of new employees, including account setup and equipment preparation.
• Maintain up-to-date knowledge of company systems, policies, and procedures.

Skills

Windows 10/11

Microsoft 365

Networking basics

Remote support tools

Communication skills

PBX systems

Virtualization systems

Tools

PBX systems

Virtualization systems

Job description

Upstate Services Group in the Stamford/Albany area is seeking a Help Desk Technician to join our IT support team. You will provide first-level technical support via phone, email, and onsite to ensure smooth operations for employees.

Responsibilities include troubleshooting, configuring systems, and onboarding new staff. The role requires 3+ years in IT support, strong Windows 10/11 and Microsoft 365 knowledge, and good problem-solving and customer service skills.