Help Desk Technician (Fully Remote)

CampusWorks; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Benefits

Job summary

CampusWorks is seeking an IT Help Desk specialist to serve as the primary contact for students, faculty, and staff. You will troubleshoot Tier 1 issues, follow established protocols, and create accurate tickets for every encounter.

This is a remote, fully virtual role requiring a dedicated space with reliable internet access. We offer meaningful work in higher education, flexibility, and work-life balance, plus competitive pay and robust benefits for full-time employees.

Qualifications

• High school diploma or equivalent and minimum one year experience supporting hardware and software.
• Strong interpersonal, customer service, and problem-solving skills.
• Ability to work remotely in a dedicated space with reliable internet access.

Responsibilities

• Serve as the primary point of contact for students, faculty, and staff contacting the IT Help Desk.
• Troubleshoot and resolve Tier 1 issues following established protocols.
• Create accurate and detailed tickets for every customer encounter.

Skills

Customer service

Troubleshooting

Ticketing

Education

High school diploma or equivalent

Job description

• Serve as the primary point of contact for students, faculty, and staff contacting the IT Help Desk.
• Troubleshoot and resolve Tier 1 issues following established protocols.
• Create accurate and detailed tickets for every customer encounter.

Qualifications:

• High school diploma or equivalent and minimum one year experience supporting hardware and software.
• Strong interpersonal, customer service, and problem-solving skills.
• Ability to work remotely in a dedicated space with reliable internet access.

What We Offer:

• Meaningful work that makes a difference in higher education.
• A virtual workplace with flexibility and work-life balance.
• Competitive pay and robust benefits for full-time employees.

CampusWorks

CampusWorks is a consulting firm dedicated to helping higher education overcome business and technological challenges to improve student success. As a large company, it offers a virtual workplace with a focus on work-life balance and community involvement.