Help Desk Technician - contract

MyStaff; Lincoln (NE); On-site; USD 38,000 - 52,000; Full time

Job summary

MyStaff in Lincoln, Nebraska is seeking an IT Support Specialist to deliver frontline help desk services and ensure reliable technology for staff. You will configure Windows workstations, manage user accounts in Microsoft 365, and support hardware deployments across the office.

The role emphasizes customer service, strong troubleshooting, and meticulous documentation, following established IT procedures. You'll assist with onboarding, office moves, and asset tracking as part of a collaborative

Qualifications

• Experience in help desk or desktop support.
• Experience supporting Windows 10/11 environments.
• Familiarity with PC hardware and peripheral configuration.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to manage multiple priorities.
• Ability to lift and move computers, monitors, and other equipment.

Responsibilities

• User Setup & Configuration: Configure Windows workstations and laptops, create user accounts, set up Microsoft 365 and Rightworks, and assist with employee onboarding and offboarding.
• Hardware Deployment & Support: Install and configure computers, monitors, docking stations, printers, and peripherals. Troubleshoot hardware and software issues and assist with equipment upgrades and replacements.
• Office & Technology Support: Support office moves, workstation setups, cable management, conference rooms, and shared technology equipment.
• Inventory & Documentation: Track technology assets, maintain accurate equipment records, document hardware assignments, and assist with inventory audits.
• IT Support: Provide responsive, professional technical assistance while following established IT procedures and documentation standards.

Skills

Customer service

Communication

Troubleshooting

Organizational skills

Attention to detail

Lift and move equipment

Tools

Microsoft 365

Rightworks

Windows 10/11

PC hardware

Job description

• User Setup & Configuration: Configure Windows workstations and laptops, create user accounts, set up Microsoft 365 and Rightworks, and assist with employee onboarding and offboarding.
• Hardware Deployment & Support: Install and configure computers, monitors, docking stations, printers, and peripherals. Troubleshoot hardware and software issues and assist with equipment upgrades and replacements.
• Office & Technology Support: Support office moves, workstation setups, cable management, conference rooms, and shared technology equipment.
• Inventory & Documentation: Track technology assets, maintain accurate equipment records, document hardware assignments, and assist with inventory audits.
• IT Support: Provide responsive, professional technical assistance while following established IT procedures and documentation standards.

Key Responsibilities

• User Setup & Configuration: Configure Windows workstations and laptops, create user accounts, set up Microsoft 365 and Rightworks, and assist with employee onboarding and offboarding.
• Hardware Deployment & Support: Install and configure computers, monitors, docking stations, printers, and peripherals. Troubleshoot hardware and software issues and assist with equipment upgrades and replacements.
• Office & Technology Support: Support office moves, workstation setups, cable management, conference rooms, and shared technology equipment.
• Inventory & Documentation: Track technology assets, maintain accurate equipment records, document hardware assignments, and assist with inventory audits.
• IT Support: Provide responsive, professional technical assistance while following established IT procedures and documentation standards.

Qualifications

• Previous experience in help desk support, desktop support, or an IT technician role.
• Experience supporting Windows 10 and Windows 11 environments.
• Familiarity with PC hardware, workstation setup, and peripheral configuration.
• Strong troubleshooting, problem-solving, and organizational skills.
• Excellent customer service and communication abilities.
• Attention to detail and the ability to manage multiple priorities.
• Ability to lift and move computers, monitors, and other equipment.