Help Desk Technician (cleared)-44220

Syneren Technologies Corporation; Alexandria (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

A technology company in Alexandria, VA is seeking a Help Desk Technician. This position requires providing first-level technical support for hardware and software issues. The ideal candidate has strong customer service and communication skills, along with 1-2 years of IT support experience. Technical certifications like CompTIA Security+ and AZ-900 are preferred. The job demands an Active Secret Clearance.

Qualifications

• 1–2 years of IT support or call center experience required.
• CompTIA Security+ and AZ-900 certifications preferred.
• Active Secret Clearance is required.

Responsibilities

• Respond to support requests via phone, email, or ticketing system.
• Troubleshoot desktops, laptops, printers, and basic networking.
• Install and update software and configure new devices.
• Manage user accounts and access permissions.
• Escalate complex issues to senior staff.
• Document and track support tickets.

Skills

Customer service skills

Communication skills

Troubleshooting

Familiarity with Windows

Familiarity with Mac OS

Education

High school diploma or equivalent

Technical certifications

Tools

Remote support tools

Job description

Job Title

Help Desk Technician

Location: Alexandria, VA (Onsite)

Clearance Required: Active Secret Clearance

Employment Type: Full-Time

Overview

Syneren Technologies is seeking a Help Desk Technician to provide first-level technical support for hardware, software, and network issues. This role is ideal for tech-savvy professionals with strong communication skills and a customer-first mindset.

Key Responsibilities

• Respond to support requests via phone, email, or ticketing system
• Troubleshoot desktops, laptops, printers, and basic networking
• Install and update software and configure new devices
• Manage user accounts and access permissions
• Escalate complex issues to senior staff
• Document and track support tickets

Qualifications

• High school diploma or equivalent; technical certifications preferred
• 1–2 years of IT support or call center experience
• Strong customer service and communication skills
• Familiarity with Windows, Mac OS, and remote support tools
• CompTIA Security+ and AZ-900 certifications
• Active Secret Clearance

Working Conditions

• Standard office environment
• May require extended hours
• Must be able to lift up to 15 lbs

Equal Opportunity Employer, including disabled and veterans.

Disclaimer

This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required.

ADA Compliance: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EEO-1 Statement: We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or genetic information.

E-Verify Participation: This employer participates in E-Verify to confirm the eligibility of all newly hired employees to work in the United States