Help Desk Technician

Edgewater Federal Solutions; Washington (District of Columbia); On-site; USD 50,971 - 53,726; Full time

Benefits offered by this job

Competitive hourly rate

Paid Time Off & Holiday Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability, Life Insurance & AD&D

Flexible Spending Accounts

401K with employer matching

Job summary

Edgewater Federal Solutions in Washington, DC is seeking a Help Desk Technician to provide first-line support for hardware, software, and network issues. The role is on-site with an active Secret clearance and US citizenship.

Responsibilities include assisting users with operating systems (Windows, iOS, Linux), installation and configuration of hardware and software, and ensuring timely, professional service while maintaining security and data integrity.

Qualifications

• US Citizen with active Secret clearance.
• Bachelor's degree or relevant IT experience.
• Experience in providing technical support for software and hardware.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Willingness to work on-site in Washington, DC.

Responsibilities

• Serve as first line of support for hardware, software, and network issues.
• Provide timely and effective assistance to resolve user problems and minimize business disruption.
• Provide technical support for operating systems such as Windows, iOS, Linux.
• Assist users with installation, configuration, and troubleshooting of hardware and software.
• Provision and deploy new hardware for users.
• Maintain a high level of customer service for all support requests.
• Take ownership of user problems and be proactive in addressing issues.

Skills

Troubleshooting

Communication skills

Customer service oriented

Education

Bachelor's degree or relevant IT experience

Job description

Help Desk Technician

Overview

We are seeking a dedicated Help Desk Support Technician to join our team. The ideal candidate will have knowledge in supporting various operating systems for computers and software, possess strong written and verbal communication skills, and be able to work a full-time schedule on-site in Washington, DC.

Work Location: Washington, DC

Work Arrangement: Onsite

Clearance: Must have an active Secret clearance

Responsibilities

Essential Duties & Responsibilities: Responsibilities include, but are not limited to the following:

• The Help Desk Technician is the first line of support for users seeking assistance with hardware, software, and network-related issues.
• This role is responsible for providing timely and effective assistance to resolve user problems and ensure minimal disruption to business operations.
• Provide technical support for operating systems such as Window, iOS, Linux and various software applications.
• Assist users with installation, configuration, and troubleshooting of hardware and software.
• Provision and deploy new hardware for users.
• Maintain a high level of customer service for all support requests.
• Take ownership of user problems and be proactive when dealing with user issues.

Qualifications

• US Citizen and active Secret clearance.
• A bachelor's degree or relevant experience in Information Technology.
• Experience with providing technical support, troubleshooting and resolving issues with software applications and computer hardware for users.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work a regular schedule at the Washington DC locations.
• A team player with a customer-oriented approach.

Benefits:

• Competitive Hourly Rate: $37.76
• Paid Time Off & Holiday Pay
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability, Life Insurance, and AD&D
• Flexible Spending Accounts
• Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution)
• Tuition and Technical Training Reimbursement
• Exercise Reimbursement
• Employee Assistance Program
• Collaborative and dynamic work environment

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, and standard office equipment.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• The employee must occasionally lift and/or move up to fifteen (15) pounds.
• Fine hand manipulation (keyboarding).

Working at Edgewater Federal Solutions

Edgewater Federal Solutions is a privately held government contracting firmlocatedin Frederick, MD. The company was founded in 2002 with the vision of beinghighly recognizedand admired for supporting customer missions through employee empowerment, exceptional services, andtimelydelivery.

Edgewater Federal Solutions is an Equal Opportunity Employer. It has been and continues to be our policy to provide equal employment to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, marital status, veteranstatusand/or other status protected by applicable law.