Help Desk Analyst

Vaco Recruiter Services; Jacksonville (FL); On-site; USD 25,000 - 36,000; Full time

Job summary

Vaco Recruiter Services in Jacksonville, FL is seeking a Help Desk Analyst for a 6-month contract onsite.

You will provide timely technical support to end users, troubleshoot hardware/software, assist with onboarding, and document incidents in the ticketing system. Candidates should have 1+ years in a help desk role, a high school diploma, and relevant certifications preferred.

Qualifications

• 1+ years of help desk, desktop support, technical support, or closely related IT support experience.
• High school diploma or equivalent is required.
• Associate degree in Computer Science, Information Technology, or related field preferred.
• CompTIA A+ certification or similar entry-level IT certification preferred.

Responsibilities

• Respond to technical support requests via phone, email, ticketing system, in person, or remote tools.
• Troubleshoot hardware, software, printers, mobile devices, and basic network connectivity issues for end-users.
• Provide technical assistance and guidance in a clear, professional manner.
• Set up equipment for employee use and ensure proper installation of cables and software.
• Install, configure, maintain, and support desktops, laptops, monitors, printers, and peripherals.
• Assist with onboarding/offboarding technology needs and user account access.
• Support password resets and Active Directory/Azure account administration.

Skills

Troubleshooting

Customer service

Documentation

Prioritization

Education

High school diploma

Associate degree in IT

CompTIA A+ certification

Microsoft/Azure certifications

Tools

GoTo Assist

Jira Service Management

ServiceNow

Zendesk

Job description

Help Desk Analyst

6 month contract

Onsite - Jax, FL

Position Summary

The IT Help Desk Technician is responsible for providing timely, courteous, and effective technical support to in-person and remote end‑users across the organization. This role supports the installation, maintenance, troubleshooting, and repair of computer hardware, software, peripherals, mobile devices, and user access issues. The IT Help Desk Technician serves as a first point of contact for technical support, resolves routine and moderately complex issues, escalates more advanced problems when appropriate, and documents all incidents and resolutions in the help desk ticketing system. This position also assists with workstation deployments, user account support, and technology setup to ensure employees have the tools and access needed to perform their jobs successfully.

Essential Duties and Responsibilities

• Respond to technical support requests via phone, email, ticketing system, in person, or remote support tools
• Troubleshoot, diagnose, and resolve hardware, software, printer, mobile device, network connectivity, access, and basic system issues for end‑users
• Provide technical assistance and guidance to end‑users with an appropriate level of detail and professionalism
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Install, configure, maintain, and support desktop and laptop computers, monitors, printers, phones, peripherals, and related technology equipment
• Assist with onboarding and offboarding technology needs, including preparing workstations, and supporting user account access
• Support password resets, user account issues, permissions, and basic Active Directory/Azure account administration
• Document incidents, troubleshooting steps, resolutions, and equipment assignments accurately in the help desk ticketing system
• Escalate unresolved or complex technical issues to the appropriate IT support level or team and follow through to resolution as needed
• Perform routine software installations, updates, patches, and basic system maintenance
• Support conference room technology, audio/visual equipment, and other end‑user technology needs as assigned
• Maintain confidentiality and security of company systems, devices, and information

Qualifications

WorkExperience

Required

• 1+ years ofhelp desk, desktop support, technical support, or closely related IT supportexperience

Preferred

• 2+ years ofexperience in a help desk, desktop support, or end-user support role
• Experiencesupporting remote users in a multi-site environment

Education

Required

• High schooldiploma or equivalent

Preferred

• Associatedegree in Computer Science, Information Technology, or a related field
• CompTIA A+certification or similar entry-level IT certification
• Microsoft,Azure, or help desk-related certifications

TechnicalKnowledge

Required

• Strong knowledgeof computer hardware, operating systems, and common business softwareapplications
• Experiencetroubleshooting Windows-based computers, printers, peripherals, and basicnetwork connectivity issues
• Basicknowledge of Microsoft 365 applications and user support

Preferred

• Basicknowledge of Active Directory, Azure/Entra user account support, passwordresets, and access management
• Experiencewith ticketing systems such as GoTo Assist, Jira Service Management,ServiceNow, Zendesk, or similar platforms
• Familiaritywith basic networking concepts, VPN connectivity, mobile device support, andprinter troubleshooting

AdditionalSkills/Notes

Required

• Strongtroubleshooting, problem-solving, and analytical skills
• Strongcustomer service skills and ability to communicate technical informationclearly to non-technical users
• Ability toprioritize multiple requests and work effectively in a fast-paced environment
• Ability towork independently on routine issues and escalation appropriately when needed
• Strongattention to detail and documentation skills
• Ability tomaintain professionalism, patience, and confidentiality when handling supportissues

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