Help Desk Technician

The Davis Companies; Worcester (MA); On-site; USD 84,000 - 108,000; Full time

Job summary

A leading company in staffing and recruiting is seeking a skilled Help Desk Administrator in Worcester, MA. The role involves providing technical support, managing installations, and troubleshooting various IT issues. The ideal candidate should have strong technical skills and a proactive approach to problem-solving. This is a contract position with potential for extension, offering a Monday to Friday schedule.

Qualifications

• Experienced IT professional with a hands-on approach.

Responsibilities

• Provide Tier I technical support to internal users.
• Resolve hardware, software, and connectivity issues.
• Manage installations of hardware, including PCs and peripherals.

Skills

Technical Proficiency

Professionalism

Troubleshooting

Job description

Direct message the job poster from The Davis Companies

We're looking for a skilled and driven Help Desk Administrator to join an exciting team!

Location: Worcester, MA

Schedule: Monday to Friday, 8:00 AM – 4:30 PM

Work Type: Onsite

Contract: 3 month with potential for extension

In this role, you will provide technical support across the organization, resolving hardware, software, and connectivity issues. Responsibilities range from end-user support to basic systems administration and hardware installation. The ideal candidate will demonstrate strong technical proficiency, professionalism, and a proactive approach to troubleshooting. Occasional travel to branch locations may be required for hardware installations and system updates.

Key Responsibilities:

• Provide Tier I technical support to internal users, managing phone and IT support ticket requests
• Perform password resets, profile configurations, and basic system troubleshooting
• Resolve hardware, software, and connectivity issues for PCs, printers, and other peripherals
• Manage installations of hardware, including PCs, monitors, phones, and peripherals
• Support boardroom A/V equipment and laptop maintenance
• Supervise vendors working in secure areas
• Ensure timely follow-up on support tickets and issue resolution
• Maintain daily reports and system documentation

If you're an experienced IT professional with a hands-on approach to solving technical issues, we would love to hear from you!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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Worcester, MA $84,000.00-$108,000.00 1 month ago

Worcester, MA $108,000.00-$156,000.00 1 month ago

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