Senior Technical Support Engineer

LEGION; Exton (Chester County); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading infrastructure software company is seeking a Senior Technical Support Engineer to join their iTwin Support Team. The role involves resolving technical issues, promoting product adoption, and ensuring successful outcomes through a proactive approach. Candidates should have strong troubleshooting skills, especially with CAD software, and excellent communication abilities. This position offers a collaborative team environment and competitive benefits.

Benefits

Competitive salary

Collaborative team environment

Benefits

Qualifications

• Experience in technical support with global user interaction.
• Strong troubleshooting skills with CAD, modeling, or rendering software.

Responsibilities

• Support users by resolving technical issues via phone, email, and web portals.
• Perform advanced troubleshooting and document cases thoroughly.

Skills

Troubleshooting

Communication

Tools

MicroStation

AutoCAD

Revit

Windows OS

Microsoft Office

Job description

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Senior Technical Support Engineer

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Date: Apr 22, 2025

Location: Exton, PA, US

Company: Bentley Systems

Position: Senior Technical Support Engineer

Location: Home-based/Hybrid in the US

Position Summary

Bentley Systems is seeking a talented individual to join our iTwin Support Team. A Senior Technical Support Engineer plays a crucial role in assisting users by resolving their technical issues, promoting product adoption, and ensuring successful outcomes through a proactive, service-oriented approach aligned with user needs.

Responsibilities

• Support users by resolving technical issues via phone, email, and web portals.
• Perform advanced troubleshooting, escalate issues when necessary, and document cases thoroughly.
• Build strong relationships with users, acting as a trusted advisor.
• Manage complex technical challenges and coordinate with internal teams for resolution.
• Maintain accurate case notes and documentation.
• Identify and report software defects, and contribute to continuous improvement.
• Engage in personal development to enhance support skills.

Technical Qualifications

• Experience in technical support with global user interaction.
• Strong troubleshooting skills, especially with CAD, modeling, or rendering software.
• Knowledge of Design Review, Bentley’s Digital Twin solutions.
• Excellent communication skills in English.
• Experience with Windows OS, Microsoft Office, and CAD products like MicroStation, AutoCAD, Revit.
• Understanding of cloud-based support and engineering backgrounds preferred.

Important Assets

• Experience with Help Desk tools, BIM modeling, API programming, SQL scripting, and CAD administration.

What We Offer

• Opportunity to work with a leading infrastructure software company.
• Collaborative team environment, competitive salary, and benefits.
• Global, diverse team and recognition awards.

About Bentley Systems

Bentley Systems (Nasdaq: BSY) provides innovative infrastructure engineering software to support design, construction, and operations across various sectors worldwide, with over 5,200 employees and revenue exceeding $1 billion.

www.bentley.com

Equal Opportunity Employer

Bentley is committed to diversity and inclusion, offering accommodations for applicants with disabilities. For requests, call 610-458-5000 or email [e-mail].

Nearest Major Market: Philadelphia

Job Segment: Technical Support Engineer, Construction, CAD, Engineering