Help Desk Technician

TEKsystems; Tularosa (NM); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

HSA (Health Spending Account)

Job summary

TEKsystems is seeking an on-site Help Desk Technician in Tularosa, NM for a contract-to-hire role. The position provides technical assistance via phone and in-person support for business customers, covering hardware, software, and systems both locally and remotely. A+/Net+ certs are preferred.

Salary ranges and benefits apply, with full onsite work requirements. The role requires strong knowledge of Windows, Active Directory, Office 365, and ticketing systems, with an emphasis on customer

Qualifications

• First point of contact for customers via phone, email or Help Desk system.
• Remote troubleshooting and diagnostic techniques to determine solutions.
• Documentation of customer issues in ticketing system and follow-up.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance.
• Perform remote troubleshooting and diagnose issues based on customer details.
• Provide accurate information on products or services and document issues in the ticket system.
• Walk customers through problem-solving steps and follow up to ensure resolution.
• Install, modify and repair computer hardware and software as needed.
• Manage the internal help desk application and respond in a timely manner.

Skills

Help desk

Troubleshooting

Active Directory

Windows OS

Phone support

Ticketing system

Technical support

Hardware

Education

A+/Net+ certifications

Job description

Description

SUMMARY: Responsible for providing technical assistance via the telephone and in-person. Support computer systems, hardware, and software in both a local and remote environment for business customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING:

• Serve as the first point of contact for customers, both internal and external, seeking technical assistance over the telephone, email or via a Help Desk ticketing system.
• Perform remote troubleshooting through diagnostic techniques and determine the best solution based on the issue and details provided by the customer.
• Provide accurate information on business-related products or services.
• Document customer related issues in proper ticket database.
• Walk customers through the problem-solving process.
• Follow up with customers to ensure issues have been resolved.
• Perform daily status checks and isolate computer related issues.
• Install, modify and repair computer hardware and software.
• Manage the internal help desk application and resolve help desk requests in a timely manner. Effectively communicate the status of each help desk request to the appropriate end user.
• Other duties as assigned by management.

Skills

help desk support, troubleshooting, active directory, windows, support, phone support, ticketing system, technical support, hardware, desktop, office 365, LAN/WAN

Top Skills Details

help desk support,troubleshooting,active directory,windows,support,phone support,ticketing system,technical support,hardware

Additional Skills & Qualifications

A+/Net+ certifications

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Tularosa, NM.

Pay and Benefits

The pay range for this position is $18.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tularosa,NM.

Application Deadline

This position is anticipated to close on Sep 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.