Help Desk Technician

TEKsystems; Torrington (CT); On-site; USD 28,000 - 34,000; Full time

Job summary

TEKsystems is seeking a Help Desk / IT Support Technician in Torrington, CT, to provide a blend of remote and onsite end-user support. You will troubleshoot desktop and Windows issues, manage tickets, assist with password resets, and support Office 365.

Travel to nearby field sites may be required; this is a 6-month contract-to-hire opportunity with competitive hourly pay. The role emphasizes strong customer service, effective communication, and the ability to work independently in both office

Qualifications

• Experience in Help Desk, Desktop Support, Field Technician, or End User Support.
• Proficiency with Windows troubleshooting and Office 365.
• Experience using ticketing systems to manage requests.
• Strong customer service and communication skills.
• Comfortable providing both remote and hands-on technical support.

Responsibilities

• Provide remote and onsite technical support to end users.
• Troubleshoot desktop, laptop, and Windows-related issues.
• Work and resolve incoming support tickets.
• Assist with password resets and user access issues.
• Support Microsoft Office 365 applications.
• Troubleshoot basic hardware, software, and connectivity problems.
• Occasionally travel to nearby field locations to provide onsite IT support.

Skills

Customer service

Communication skills

Remote and onsite support

Windows troubleshooting

Problem solving

Hardware troubleshooting

Tools

Ticketing systems

Microsoft Office 365

Windows OS

Remote support tools

Job description

Help Desk / IT Support Technician

We are looking for a Help Desk / IT Support Technician to join a growing technical support team. This position will provide a mix of remote and onsite support to end users, helping troubleshoot hardware, software, access, and general IT issues.

This is a great opportunity for someone with help desk, desktop support, or field IT experience who enjoys working directly with users.

Responsibilities

• Provide remote and onsite technical support to end users
• Troubleshoot desktop, laptop, and Windows-related issues
• Work and resolve incoming support tickets
• Assist with password resets and user access issues
• Support Microsoft Office 365 applications
• Troubleshoot basic hardware, software, and connectivity problems
• Occasionally travel to nearby field locations to provide onsite IT support

Desired Experience

• Help Desk, Desktop Support, Field Technician, or End User Support experience
• Windows troubleshooting
• Microsoft Office 365
• Ticketing systems
• Password resets and account support
• Strong customer service and communication skills
• Comfortable providing both remote and hands-on technical support

Additional Information

• 6-month contract-to-hire opportunity
• Combination of help desk and field support
• Occasional travel to remote work sites may be required
• Great opportunity for someone looking to grow their IT support experience

What Helps You Stand Out

Candidates with hands-on troubleshooting experience, strong customer service skills, and the ability to work independently in both office and field environments are encouraged to apply.

Job Type & Location

This is a Contract to Hire position based out of Torrington, CT.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

• Medical
• dental & vision
• Critical Illness
• Accident
• and Hospital 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Torrington,CT.

Application Deadline

This position is anticipated to close on Oct 8, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.