Help Desk Technician

Energy Innovation Corp; Sioux Falls (SD); On-site; USD 63,000 - 100,000; Full time

Job summary

Universal Studios is seeking a Help Desk Technician in Sioux Falls, SD. The role focuses on Bash scripting, Zendesk experimentation, and reliable customer service testing, with a pathway to growth.

The position offers a competitive salary range and a clear plan for Antivirus Management expertise development, emphasizing work-life balance and steady, sustainable progress in a team environment.

Qualifications

• The role requires proactive risk spotting and clear communication.
• Strong time-management and a bias toward action are essential.
• Willingness to relocate or work on-site in Sioux Falls, SD.

Responsibilities

• Own the mid-level Bash scripting workstream to unblock the Sioux Falls roadmap.
• Write customer service integration tests to catch regressions before release.
• Wrangle Bash scripting config across environments to mirror production.
• Ship Zendesk experiments quickly and prune underperformers.
• Decide when to buy LDAP versus build it for the stack.

Skills

Bash scripting

Zendesk experiments

Testing & QA

Communication

Tools

Bash

Zendesk

LDAP

Job description

At Universal Studios, the best Help Desk Technician isn't the one who writes the most code but the one whose Work-Life Balance decisions age the gracefully. Step into a Help Desk Technician position at Universal Studios where $63,000 - $100,000, team support, and career growth come standard.

Key Responsibilities

• Own the mid-level Bash Scripting workstream that unblocks the rest of Universal Studios's Sioux Falls, SD roadmap
• Write the Customer Service integration tests that catch regressions before Sioux Falls, SD ships them
• Wrangle Bash Scripting config across environments so Sioux Falls staging mirrors production
• Ship Zendesk experiments fast, kill the losers, and double down on what sticks
• Decide when to buy LDAP versus build it for Universal Studios's Sioux Falls, SD stack

What You'll Bring

• The reflex to surface risk before it surfaces itself
• A communicator who writes the meeting recap nobody asked for but everyone reads
• Strong time-management skills and a bias toward action
• Prior experience working on-site in Sioux Falls, SD, or willingness to relocate

Universal Studios earns its keep by making technology predictable, a maker-minded promise it has quietly kept across SD. Our Sioux Falls, SD team moves at a steady, sustainable pace and protects time for deep, focused Zendesk work.

This remote role pays $63,000 - $100,000 and includes flexible scheduling plus a structured plan to grow your Antivirus Management expertise.

The Sioux Falls, SD office is bringing people on this season, and this is one of those roles.