Sr. Manager, Client Experience

Wellsky; Kansas; On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Excellent medical with Rx, dental, and

Vision benefits

Mental Health support through EAP

Generous paid time off

13 paid holidays

100% vested 401(K) retirement plans

Educational assistance up to $2500 per

Job summary

WellSky seeks a Sr. Manager, Client Experience to oversee client-focused platforms and processes, leading teams to boost efficiency and satisfaction. You will influence cross‑functional partners and establish performance metrics while guiding platform enhancements and roadmap priorities.

The role supports WellSky's client-facing generative AI platform, with travel up to 10% and based at WellSky World Headquarters in Overland Park, KS.

Qualifications

• Bachelor's degree or equivalent experience required.
• 6-8 years of relevant work experience.
• 2-4 years of relevant management experience.

Responsibilities

• Drive initiatives to improve end-to-end client processes using data insights and feedback.
• Lead cross-department collaboration with engineering, product, and solutions teams to address client challenges and standardize practices.
• Mentor and lead managers and client-facing teams aligned with strategic goals.
• Develop KPIs to measure client success, satisfaction, and platform performance; identify trends and growth opportunities.
• Own the operational delivery schedule for platform enhancements across multiple workstreams.

Skills

Leadership

Cross-functional teamwork

Data-driven insights

Strategic planning

Education

Bachelor's degree or equivalent experience

Job description

The Sr. Manager, Client Experience is responsible for overseeing the implementation and ongoing operation of client-focused platforms, processes, and tools, leading teams to drive operational efficiency, and enhance client satisfaction. The scope of this job includes influencing teams to address client pain points, refining practices, fostering a consistently positive client experience, and establishing performance metrics. This role operationally supports WellSky's client-facing generative AI support platform, partnering closely with engineering, product, and solutions teams.

This position is based at WellSky's World Headquarters in Overland Park, KS.

Key Responsibilities

• Drive initiatives to improve end-to-end client processes by incorporating data insights and feedback to refine platform capabilities, tools, and practices.
• Lead cross-departmental collaboration with engineering, product, and solutions teams to proactively address client challenges, manage technical roadmap priorities, and standardize best practices.
• Provide mentorship and leadership to managers and client-facing teams in alignment with strategic goals.
• Develop key performance indicators to measure client success, satisfaction, and platform performance while identifying trends and growth opportunities.
• Own the operational delivery schedule for platform enhancements, including intake, prioritization, and release coordination across multiple concurrent workstreams.
• Perform other job duties as assigned.

Required Qualifications

• Bachelor's degree or equivalent experience
• At least 6-8 years of relevant work experience
• At least 2-4 years of relevant management work experience

Job Expectations

• Willing to travel up to 10% based on business needs
• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time

#LI-OF1

#LI-Onsite

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical with Rx, dental, and vision benefits
• Mental Health support through EAP
• Generous paid time off, plus 13 paid holidays
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.