Help Desk Technician

Kaseya; Orlando (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Kaseya, a leading provider of IT management solutions, seeks a Help Desk Technician to provide exemplary technical support in a fast-paced environment. Ideal candidates will have strong customer service skills, experience with multiple operating systems, and a passion for problem-solving. Join a dynamic team dedicated to transforming IT support!

Qualifications

• 1+ years experience in Help Desk or Technical Support.
• Familiarity with Microsoft domain environments, Exchange Admin, Active Directory.
• Knowledge of macOS, Windows OS, VPNs, Wi-Fi, and network connectivity.

Responsibilities

• Provide first line support for internal users via phone, email, and chat.
• Troubleshoot and resolve issues across various operating systems and devices.
• Document solutions and contribute to knowledge base.

Skills

Customer service

Troubleshooting

Technical support

Problem-solving

Tools

ITIL

Microsoft 365

Active Directory

Linux

macOS

Job description

Join to apply for the Help Desk Technician role at Kaseya

Join to apply for the Help Desk Technician role at Kaseya

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

Are you the go-to tech expert among your peers? Do you thrive on solving problems, helping others, and staying ahead of the curve in IT? We’re looking for a Help Desk Technician who’s ready to take their customer service and technical know-how to the next level—supporting enterprise users across a dynamic, fast-paced environment.

What You’ll Do

• Be the first line of support for internal users via phone, email, chat, and other channels.
• Troubleshoot and resolve issues across Windows, Linux, Microsoft 365, Apple and more.
• Support a wide range of devices—desktops, laptops, smartphones, printers, and peripherals.
• Collaborate with IT teams to escalate and resolve complex issues.
• Document solutions and contribute to a growing knowledge base.
  
  

Qualifications

• 1+ years of experience in a Help Desk or Technical Support role.
• Strong customer service instincts and a passion for helping people.
• Familiarity with Microsoft domain environments, Exchange Admin, Active Directory, and ITSM tools.
• Working knowledge of macOS, Windows OS, VPNs, Wi-Fi, and network connectivity.
• Have experience with ITIL practices like Incident, Service Request, and Configuration Management.
• A curious mindset and the confidence to ask questions, learn fast, and grow your skills.
  
  

YOUR REWARD:

Join the fastest growing tech company in the US. Earn a competitive compensation package that allows you to focus your attention on your passion for an exciting career in tech!

If this sounds like the right career to fit your personality and interests, please apply, we’re looking forward to meeting you!

Join the Kaseya growth Championship!

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional Information

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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