Help Desk Technician

Oracle; Myrtle Beach (SC); On-site; USD 76,000 - 114,000; Full time

Benefits offered by this job

Mentorship

Clear ladder

Real benefits

Flexible part-time days

Job summary

Oracle in Myrtle Beach, SC seeks a Help Desk Technician with 4+ years in technology and a strong instinct for quality code and reliable tooling. The role rewards autonomy, mentorship, and a clear growth ladder, with a salary range of $76,000–$114,000 per year and flexible part-time days.

This is a hands-on position on our hardware troubleshooting team. You will stand up observability, write integration tests in Jira Service Management, ensure code quality through linting and testing, and migrate

Qualifications

• Subnetting foundation with 5+ years of hands-on practice.
• Problem-solving skills developed in real-world work.
• 5+ years navigating politics common in tech organizations.
• Flexibility to adapt as business needs evolve.
• At least 5 years building technology expertise.

Responsibilities

• Stand up observability so Oracle sees failures before customers in SC do
• Write the Jira Service Management integration tests that catch regressions before Myrtle Beach, SC ships them
• Ensure code quality through automated linting, testing, and static analysis
• Ship the nimble VMware vSphere features that move Oracle's technology roadmap forward
• Keep Oracle's Hardware Troubleshooting CI under ten minutes so Myrtle Beach, SC engineers stay in flow
• Question the performance-driven Hardware Troubleshooting pattern everyone copied and propose something cleaner
• Support migration of on-premise services to cloud-native architecture
• Document technical decisions, architecture, and APIs for the broader org

Skills

Subnetting

Problem solving

Tech politics navigation

Flexibility

5+ years tech experience

Tools

VMware vSphere

Jira Service Management

Static code analysis

Job description

4 years of wrestling with Subnetting taught you what good code feels like, and we want that instinct on our Help Desk Technician team. At $76,000 - $114,000, this Help Desk Technician seat rewards 4+ years in technology with autonomy, mentorship, and a long runway for growth.

Key Responsibilities

• Stand up observability so Oracle sees failures before customers in SC do
• Write the Jira Service Management integration tests that catch regressions before Myrtle Beach, SC ships them
• Ensure code quality through automated linting, testing, and static analysis
• Ship the nimble VMware vSphere features that move Oracle's technology roadmap forward
• Keep Oracle's Hardware Troubleshooting CI under ten minutes so Myrtle Beach, SC engineers stay in flow
• Question the performance-driven Hardware Troubleshooting pattern everyone copied and propose something cleaner
• Support migration of on-premise services to cloud-native architecture
• Document technical decisions, architecture, and APIs for the broader org

What You'll Bring

• A solid foundation in Subnetting, refined over 5+ years
• Fluency in Problem Solving earned the hard way, not just from a tutorial
• 5+ years navigating the politics that technology work attracts
• Flexibility to adapt your approach as business needs evolve
• At least 5 years building expertise within the technology space

What began as two engineers and a whiteboard in Myrtle Beach is now Oracle, a no-ego team obsessed with getting Hardware Troubleshooting right. Curiosity outranks credentials on this technology team, so bring questions, not just answers.

The $76,000 - $114,000 we offer comes attached to mentorship, a clear ladder, real benefits, and flexible part-time days you can plan around.

The team just got the green light to hire, and this Help Desk Technician role is first up.