Help Desk Technician

Toyota; Macon (GA); On-site; USD 88,000 - 123,000; Full time

Benefits offered by this job

Growth plan

Mentorship

Flexible work options

Job summary

Toyota in Macon, GA is seeking a Senior Help Desk Technician who treats reliability as a feature. A strong background in network troubleshooting translates into ownership of critical tech issues and systems. The role offers a base salary of $88,000–$123,000 per year, with growth, mentorship, and flexible work options.

Ideal candidates bring 5+ years in technology cycles, strong communication, and a customer-focused mindset to support Toyota’s technology services and roadmap in Georgia.

Qualifications

• 5+ years of technology cycles experience.
• Strong communication and ability to translate jargon to plain English.
• Customer-focused with interpersonal skills.
• Proactive in improving reliability and performance of tech services.

Responsibilities

• Track and report on key performance metrics for technology services.
• Investigate, diagnose, and fix bugs reported by users and monitoring tools.
• Keep Ticketing Systems dependencies patched before CVEs become incidents.
• Own the senior Ticketing Systems workstream that unblocks Toyota's Macon roadmap.
• Optimize application performance, latency, and resource utilization at scale.

Skills

Resilience

Curiosity

Quality

Communication

Pattern recognition

Customer focus

Interpersonal skills

Education

CompTIA Network+ certification

Tools

Ticketing Systems

Job description

We're growing the technology group at Toyota and need a senior Help Desk Technician who treats reliability as a feature, not an afterthought. Consider it a $88,000 - $123,000 foothold at Toyota, where 7 years of Network Troubleshooting converts straight into technology ownership.

Key Responsibilities

• Track and report on key performance metrics for technology services
• Investigate, diagnose, and fix bugs reported by users and monitoring tools
• Keep Toyota's Ticketing Systems dependencies patched before the CVEs become incidents
• Cut Penetration Testing cold-start times so Toyota functions wake before GA users notice
• Set the Prioritization coding standards the rest of Toyota engineering follows
• Optimize application performance, latency, and resource utilization at scale
• Own the senior Ticketing Systems workstream that unblocks the rest of Toyota's Macon, GA roadmap
• Profile CompTIA Network+ memory use and chase down the leaks crashing Macon nodes

What You'll Bring

• Resilience measured across 5 years of technology cycles
• Real curiosity about why Toyota customers do what they do
• A keen eye for quality and consistency in your output
• A communication style that translates jargon back into plain English
• Pattern recognition earned across many technology engagements
• Customer-focused outlook with strong interpersonal skills

Toyota has made Macon, GA synonymous with remote-native, dependable technology work that outlasts the hype cycles. Ownership at Toyota means you fix the broken thing even when nobody assigned it to you.

A $88,000 - $123,000 base, a growth plan with teeth, mentorship from people who care, and flexibility baked in, that is what Toyota puts forward.