Help Desk Technician

Frontmatec; Kansas City (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Frontmatec is seeking an experienced Help Desk Technician to join our growing team. The incumbent will be responsible for supporting internal and external customers with Frontmatec equipment.

You will take SOS calls, provide 24/7 support, ensure health and safety standards on site and in the factory, assist startups or upgrades, and program electrical updates. You will support QA and product development, test factory equipment, and contribute to automation improvements.

Qualifications

• PLC hardware and programming experience.
• Experience with Allen-Bradley and Siemens plc systems.
• Proficiency with electrical control software tools.

Responsibilities

• Take SOS calls and solve problems.
• Participate in 24/7 customer support.
• Ensure health and safety standards on site and in factory (OSHA/OHSA).
• Support installation or service teams during startups or upgrades.
• Develop and install updates for electrical programs and plans.
• Program components from spare parts and provide QA support.
• Collaborate on product development with various departments.

Skills

PLC Programming

Allen-Bradley

Siemens

Analysis

Logical thinking

Customer service oriented

Professionalism

Initiative

Stress resistance

Ambassador for Frontmatec

Tools

Autocad Electrical

RS Logic 5000

FactoryTalk View

Job description

About The Job

Would you like to be part of an international manufacturing and engineering company with a world-leading market position? An organization under constant development, delivering complex and large-scale turnkey projects? Then Frontmatec is the place for you.

We are currently looking for an experienced Help Desk Technician to join our growing team. The incumbent will be responsible for supporting internal and external customers with Frontmatec equipment.

Responsibilities

• Take SOS calls and work to solve the problems encountered.
• Participate in 24/7 customer support.
• Ensure the application of Frontmatec's health and safety standards on the job site and in the factory, as well as the standards and laws in place (OSHA and OHSA).
• During startups or upgrade of installations, support the installation or service team.
• Work on development and installation of upgrades for the updating of electrical programs and plans.
• Perform the required programming for components from the spare parts department (ex: computers, interfaces, etc.)
• Provide support to the QA department at the programming and electrical level.
• Take part in the development of products in collaboration with various departments. Provide a "field" vision to the team.
• Take part in testing and startups of factory equipment for FAT.
• Take part in several continuous improvement projects for the automation department.

Required Knowledge And Skills

• Can use Autocad Electrical
• PLC, Allen-Bradley et Siemens
• RS Logic 5000
• Factory talk view
• Analysis and logical skills
• Responsibility sense
• Professionalism
• Customer service oriented
• Resourcefulness
• Stress resistance
• Initiative
• Act as a Frontmatec ambassador

Equal Opportunity Employer

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