Help Desk Technician

Fortifi Food Processing Solutions; Kansas City (KS); On-site; USD 52,000 - 76,000; Full time

Job summary

Frontmatec in Kansas City, USA is seeking an experienced Help Desk Technician to support internal and external customers of Frontmatec equipment across our turnkey projects. The role covers 24/7 support, on-site health and safety compliance, and collaboration with installation and service teams during startups and upgrades.

You will also assist in programming and QA tasks, and contribute to continuous improvement of automation projects.

Qualifications

• Can use AutoCAD Electrical.
• PLC, Allen-Bradley and Siemens.
• RSLogix 5000.
• FactoryTalk View.
• Analytical and logical skills.
• Strong sense of responsibility.
• Professionalism.
• Customer service oriented.
• Resourcefulness.
• Stress resistance.
• Initiative.
• Act as a Frontmatec ambassador.

Responsibilities

• Take SOS calls and work to solve the problems encountered.
• Participate in 24/7 customer support.
• Ensure the health and safety standards on the job site and in the factory (OSHA and OHSA).
• During startups or upgrades, support the installation or service team.
• Work on development and installation of upgrades for updating electrical programs and plans.
• Perform required programming for components from the spare parts department (e.g., computers, interfaces).
• Provide support to the QA department at the programming and electrical level.
• Take part in the development of products in collaboration with various departments; provide field vision.
• Take part in testing and startups of factory equipment for FAT.
• Take part in several continuous improvement projects for the automation department.

Skills

Autocad Electrical

Allen-Bradley PLCs

Siemens PLCs

RSLogix 5000

FactoryTalk View

Analytical skills

Responsibility

Professionalism

Customer service oriented

Resourcefulness

Stress resistance

Initiative

Frontmatec ambassador

Education

Electromechanics or Automation degree

Tools

RSLogix 5000

FactoryTalk View

AutoCAD Electrical

Siemens PLCs

Allen-Bradley PLCs

Job description

Job summary / Mission

Would you like to be part of an international manufacturing and engineering company with a world-leading market position? An organization under constant development, delivering complex and large-scale turnkey projects? Then Frontmatec is the place for you.

We are currently looking for an experienced Help Desk Technician to join our growing team.

The incumbent will be responsible for supporting internal and external customers with Frontmatec equipment.

Responsibilities

• Take SOS calls and work to solve the problems encountered.


• Participate in 24/7 customer support.


• Ensure the application of Frontmatec's health and safety standards on the job site and in the factory, as well as the standards and laws in place (OSHA and OHSA).


• During startups or upgrade of installations, support the installation or service team.


• Work on development and installation of upgrades for the updating of electrical programs and plans.


• Perform the required programming for components from the spare parts department (ex: computers, interfaces, etc.)


• Provide support to the QA department at the programming and electrical level.


• Take part in the development of products in collaboration with various departments. Provide a \"field\" vision to the team.


• Take part in testing and startups of factory equipment for FAT.


• Take part in several continuous improvement projects for the automation department.

Required knowledge and skills

• Can use Autocad Electrical


• PLC, Allen-Bradley et Siemens


• RS Logic 5000


• Factory talk view


• Analysis and logical skills


• Responsibility sense


• Professionalism


• Customer service oriented


• Resourcefulness


• Stress resistance


• Initiative


• Act as a Frontmatec ambassador

Education and experience

• Professional or college degree in electromechanics or automation


• Programming experience with Allen-Bradley and / or Siemens PLCs


• 3 years of technical experience (experience as a service technician would be an asset)


• 3 years of customer service experience