HELP DESK TECHNICIAN

Isocnet; Florence (KY); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Bonus opportunities

Job summary

An IT services company in Florence, KY is seeking an entry level Help Desk Technician. The role requires managing customer inquiries, assisting with projects, and maintaining client records. Ideal candidates have at least 3 years in customer service, proficiency in Microsoft Office, and strong communication skills. This full-time position offers a salary range of $40,000 to $45,000 annually along with benefits including health insurance and paid time off.

Qualifications

• 3+ years of experience in a Help Desk or Customer Service role.
• Proficiency in basic computer applications.
• Strong oral and written communications skills.

Responsibilities

• Manage incoming calls, emails, and visitors.
• Assist with projects and provide support to Account Managers.
• Organize and maintain client files and records.

Skills

Help Desk experience

Proficiency in Microsoft Office

Strong communication skills

Organizational skills

Analytical and problem-solving skills

Job description

ISOCNET – An ITaaS company that bridges the gap between quality service and proven technology. We help small to medium size businesses utilize proven technologies, from Websites, Online Marketing, Hosting, Email, Cloud Services, and overall Infrastructure. We are a professional, customer‑centric small business.

Our Mission

We are dedicated to providing our customers with the best service and solutions possible, so they can be proud to have ISOCNET as their Business Partner.

Job Description

We are looking for an entry level Help Desk Technician to be part of our team. We are looking for someone who is passionate about Technology and helping people. This position requires strong interpersonal skills, dedication, persistence, follow‑up, effective utilization of provided resources and unbeatable customer service.

Job Type: Full-time

Starting Pay: $40,000 – $45,000 per year

Ability to commute/relocate: Florence, KY 41042: Reliably commute or planning to relocate before starting work (Required)

Duties

• Manage incoming calls, emails, and visitors. Resolve information requests and other tasks or route to the correct internal team member.
• Handle client requests for information and assistance; research and follow‑through with requests as needed.
• Work independently as well as provide assistance to Account Managers and staff as needed, included, but not limited to: website testing, website content population, report preparation, follow‑up calls and emails, scheduling and documenting meetings, entering tickets, conduct research related to special projects, and general office support.
• Assist with projects.
• Understand and be able to recommend all services provided by ISOCNET.
• Complete outreach and upsell projects that align with company goals.
• Perform any other duties as assigned within your team.
• Organize and maintain client files, correspondences, agreements, and other records.

Skills

• 3+ years of experience in a Help Desk or Customer Service role.
• Proficiency in basic computer applications such as Microsoft Office (Word and Excel), email and internet.
• A drive for results, and a passion for learning.
• Strong, professional oral and written communications skills.
• Organized, detail‑oriented, dependable and flexible with the ability to manage multiple tasks.
• Comfortable talking with clients on the phone and in person.
• Ability to multi‑task and learn aspects of the business for cross‑vertical support.
• Thrive in a fast‑paced, high‑stress, technology‑driven environment.
• Aptitude to develop creative solutions to problems.
• Strong analytical and problem‑solving skills.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Schedule

• 8‑hour shift
• Monday to Friday

Supplemental Pay

• Bonus opportunities
• Performance bonus

If you are a results‑driven individual with a passion for building relationships and achieving sales targets, we would love to hear from you. Apply below to join our dynamic team as a Help Desk Technician.