Help Desk Technician

TEKsystems; Dublin (OH); Hybrid; USD 10,000 - 60,000; Full time

Job summary

A leading technology services provider seeks customer support representatives for a hybrid role in Dublin, Ohio. You will be responsible for troubleshooting technical issues, managing tickets, and ensuring excellent customer service. Experience in help desk support and familiarity with ticketing systems are desired.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Qualifications

• One to two years of relevant experience or equivalent education.
• Experience in a contact center is preferred.
• Certifications like A+ are a plus.

Responsibilities

• Gather and troubleshoot customer technical issues via phone support.
• Manage tickets and ensure timely resolution.
• Stay current with products and services.

Skills

Help desk support

Troubleshooting

Service desk

Support

Phone support

ServiceNow

Education

IT Degree

Tools

ServiceNow

Job description

Description

-Preferably we would like folks local to the Columbus, OH area

-hybrid shift, 3 days in office per week, but are willing to hire remote workers, if they are the best candidates.

-Core business hours M-F (7a-4p or 8a-5p EDT).

• Gather, record, and perform initial troubleshooting on customer technical issues via phone support.

• Handle tickets coming in through the self-service portal and answer incoming chat requests.

• Manage personal ticket load and ensure timely resolution.

• Stay current with all products and services by attending trainings, meetings, and reading all provided documentation.

- Customer service is key.

- contact center or anywhere they did phone/email support is a plus.

- Familiarity using ticketing system.. Ex: share well, ServiceNow, Spice works.

- Filling out tickets and doing computer based application work.

- Based on a Microsoft and Windows platform

- Tech experience is a plus but not required.

- Degree not required but one/two years of relevant experience or combination of education.

Skills

Help desk support, Troubleshooting, Service desk, Support, Phone support, Servicenow, comptia, certification and accreditation

Top Skills Details

Help desk support, Troubleshooting ,Service desk, Support ,Phone support, Servicenow

Additional Skills & Qualifications

certifications: A+

contact center experience

Schedule flexibility

IT Degree

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Dublin,Ohio.

Application Deadline

This position is anticipated to close on Jun 20, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.