Help Desk Technician

Socket.dev; Detroit (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Shift premium 6 PM - 12 AM

Shift premium 12 AM - 6 AM

Job summary

Data System Services in Sterling Heights, MI is seeking an IT Technical Support and Services Technician to serve as the main point of contact for internal customers, providing remote troubleshooting and support for handhelds and tablets.

This full-time onsite position offers Wednesday-Sunday shifts (2:30am–12:30pm) with starting rate $20/hour and shift premiums of $1 extra (6pm-12am) and $2 extra (12am-6am), requiring basic IT knowledge, strong communication, and a flexible workload.

Qualifications

• Have basic IT knowledge.
• Have an interest in pursuing a career in IT.
• Ability to multitask and prioritize a changing workload.
• Flexible schedule with the ability to work overtime if needed.
• Strong organization and communication skills.
• Be a reliable and dependable worker.

Responsibilities

• Serving as the main point of contact for internal customers seeking technical assistance over the phone or through email.
• Performing remote troubleshooting through diagnostic techniques and asking pertinent questions to the internal customer.
• Providing remote support, software loading, etc. for all hand-held and tablet technology tools.

Skills

Basic IT knowledge

IT career interest

Multitasking

Flexible schedule

Organization & communication

Reliable & dependable

Job description

Data System Services is a full service IT company providing software development, networking, technical support, data, and cybersecurity solutions for a family of companies in a variety of different industries such as Transportation, Insurance, Concrete and many more. Data System Services prides itself on award winning, industry leading technology.

The Technical Support and Services Technician will be a main point of contact for any IT related issues as they come into our help desk. The Technical Support and Services Technician is responsible for having strong customer service skills. They will act as the front line answering all technical related questions in a timely manner.

This position is fully onsite in Sterling Heights, MI

SHIFT AVAILABLE:

• Wednesday-Sunday 2:30am to 12:30pm

STARTING RATE:$20.00/HOUR

SHIFT PREMIUMS OFFERED:

• 6 PM - 12 AM - Additional $1.00 per hour
• 12AM - 6AM - Additional $2.00 per hour

IT Support Technicians will:

• Have basic IT knowledge
• Have an interest in pursuing a career in the IT field
• Have the ability to multitask and prioritize a changing workload
• Have a flexible schedule with the ability to work overtime if needed
• Have strong organization and communication skills
• Be a reliable and dependable worker

Duties include, but are not limited to:

• Serving as the main point of contact for internal customers seeking technical assistance over the phone or through email
• Performing remote troubleshooting through diagnostic techniques and asking pertinent questions to the internal customer
• Providing remote support, software loading, etc. for all hand-held and tablet technology tools

Job Type: Full-time