Help Desk Technician

Socket.dev; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

PTO & Leave

Federal holidays

Health insurance

Life insurance

401(k) match

Flexible spending accounts

Tuition reimbursement

Job summary

Alpha Omega Integration, LLC seeks a Help Desk Technician to support Navy DUSN(M) IT DSS program on-site at Arlington, VA (Pentagon). The role emphasizes advanced technical support, complex troubleshooting, and high-level escalations to ensure uninterrupted mission-critical IT services.

The candidate will handle Tier 3 activities, configure printers, networking cables, and VTC systems, while delivering prompt customer-focused service in a fast-paced environment.

Qualifications

• 7+ years of information technology experience.
• Experience working in a help desk environment as part of a team.
• Strong oral and written communication skills.
• Positive customer service attitude.

Responsibilities

• Provide advanced technical support and ensure operational readiness of critical network infrastructure.
• Troubleshoot complex hardware and software issues, including NMCI and Nautilus assets, VLANs, and port activations.
• Configure and troubleshoot printers, cabling (CAT5-6), fiber, and VTC systems for mission communications.
• Handle high-level escalations and manage daily IT tickets while maintaining standard Tier 3 help desk workflows.

Skills

IT experience

Team collaboration

Oral & written communication

Customer service

Education

DoD 8140/8570.01-M baseline certification

Job description

Job Title: Help Desk Technician
Clearance Required: Secret Clearance
Work Location: Onsite – Arlington, VA(Pentagon)

Alpha Omegais seeking a qualified Help Desk Technicianto support Navy DUSN(M) IT DSS program .

Key Responsibilities:

Responsible for providing advanced technical support and ensuring the operational readiness of critical network infrastructure. This role focuses on advanced hardware and software troubleshooting, with specialized expertise required for diagnosing and resolving complex issues on NMCI and Nautilus assets and networks including troubleshooting VLANs and Port activations.

Additionally, the Senior Help Desk Technician (Tier 3) will be responsible for configuring and troubleshooting printers, CAT5-6, Fiber, and managing Video Teleconferencing (VTC) systems to facilitate seamless mission communications. While managing high-level escalations, the Senior Help Desk Technician (Tier 3) shall maintain daily operational workflows by actively answering customer support calls, resolving daily IT tickets, and performing standard Tier 3 help desk responsibilities to ensure comprehensive, end-to-end user support.

Required Qualifications:

Experience/Skills:

• 7+ years of experience in Information Technology experience.
• Experience working with a team in a help desk environment.
• Demonstrated ability to communicate orally and in writing.
• Positive customer service attitude.

Required Certifications:

• CompTia SEC+ certification or equivalent that meets DoD 8140/8570.01‑M foundational qualification requirements.

Salary and Benefit Information:

The likely salary range for this position is $60,000- $90,000. This is not, however, a guarantee of compensation or salary. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range.

Application Deadline: November 19, 2026

Joining the Alpha Omega team entitles you to participate in all retirement benefits, plans of deferred compensation, health and insurance benefits, and other such benefits as set forth in the company’s policy and benefits manuals. See below, to name a few:

• PTO including paid parental, military, and bereavement leave
• Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company’s holiday schedule each year)
• Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan)
• Life Insurance, STD/LTD term disability coverage, with employer paid premiums
• 401 (k) plan with a match that is 100% vested after you complete two years of service
• FSA/DFSA/HSA flexible benefit plans
• Annual Tuition & Professional Development Reimbursement benefit

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Company:

Alpha Omega is an award-winning solutions provider dedicated to delivering mission-enabling technology and strategic solutions for our customers. Since our founding in 2016, we have grown to over 700 employees nationwide consisting of former operators, technologists, and strategists who bring decades of government and industry experience. They are united by one purpose: ensuring our nation’s continued global leadership.

We have a unified operating model providing technical capabilities and solutions for customers across two main business units:

• National Security– supporting agencies such as the Department of Homeland Security (DHS), Navy, Air Force, Army, and the Department of State (DOS).
• National Resilience – supporting agencies such as Federal Deposit Insurance Corporation (FDIC), Treasury, Health & Human Services (HHS), National Institutes of Health (NIH), National Oceanic and Atmospheric Administration (NOAA) and the United States Department of Agriculture (USDA)

Through strategic partnerships, intellectual property, and relentless drive for innovation, Alpha Omega is shaping the future of government technology. We are proud to be a Virginia Best Places to Work 8 times, an Inc. 5000 honoree 7 times, and a Washington Post Top Workplaces 4 times. Join us in driving transformation that secures the nation's future.

Culture and Values:

Guided by our core values—Harmony, Engagement, Accountability, Resourcefulness, and Tenacity (HEART)— we foster a culture of innovation, collaboration, and continuous learning and are committed to delivering high-impact solutions. We recognize and reward hard work.

Alpha Omega's culture is driven by our values and mission. We invest in top talent through mentorship, growth, and meaningful work. We value individuality, reward integrity, and foster a diverse, high-performing team united by purpose-at work, in service, and in the community.

Alpha Omega Integration, LLC (Alpha Omega) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.