Help Desk Technician

Alpha Omega Integration; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Job summary

Alpha Omega Integration is seeking a Help Desk Technician to support Navy DUSN(M) IT DSS program on site at Arlington, VA. Secret clearance is required for this role.

The position centers on advanced hardware and software troubleshooting, with responsibilities spanning VLANs, port activations, printers, VTC systems, and daily Tier 3 help desk operations in a mission-critical environment.

Qualifications

• 7+ years of IT experience.
• Experience in a team-based help desk environment.
• Strong written and verbal communication.
• Positive customer service attitude.

Responsibilities

• Provide advanced technical support and maintain operational readiness of critical network infrastructure.
• Troubleshoot NMCI and Nautilus assets and networks, including VLANs and port activations.
• Configure and troubleshoot printers, cabling (CAT5-6), fiber, and manage VTC systems.
• Handle high-level escalations and daily Tier 3 help desk duties, including answering calls and resolving IT tickets.

Skills

IT experience

Teamwork

Oral & written communication

Customer service mindset

Tools

Printer troubleshooting

Job description

Job Title: Help Desk Technician

Clearance Required: Secret Clearance

Work Location: Onsite - Arlington, VA(Pentagon)

Alpha Omegais seeking a qualified Help Desk Technicianto support Navy DUSN(M) IT DSS program.

Key Responsibilities:

Responsible for providing advanced technical support and ensuring the operational readiness of critical network infrastructure. This role focuses on advanced hardware and software troubleshooting, with specialized expertise required for diagnosing and resolving complex issues on NMCI and Nautilus assets and networks including troubleshooting VLANs and Port activations.

Additionally, the Senior Help Desk Technician (Tier 3) will be responsible for configuring and troubleshooting printers, CAT5-6, Fiber, and managing Video Teleconferencing (VTC) systems to facilitate seamless mission communications. While managing high-level escalations, the Senior Help Desk Technician (Tier 3) shall maintain daily operational workflows by actively answering customer support calls, resolving daily IT tickets, and performing standard Tier 3 help desk responsibilities to ensure comprehensive, end-to-end user support.

Required Qualifications:

Experience/Skills:

• 7+ years of experience in Information Technology experience.
• Experience working with a team in a help desk environment.
• Demonstrated ability to communicate orally and in writing.
• Positive customer service attitude.

Required Certifications:

• CompTia SEC+ certification or equivalent that meets DoD 8140/8570.01M foundational qualification requirements.

Salary and Benefit Information:

The likely salary range for this position is $60,000- $90,000. This is not, however, a guarantee of compensation or salary. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range.

Application Deadline: November 19, 2026

Joining the Alpha Omega team entitles you to participate in all retirement benefits, plans of deferred compensation, health and insurance benefits, and other such benefits as set forth in the company's policy and benefits manuals. See below, to name a few:

• PTO including paid parental, military, and bereavement leave
• Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company's holiday schedule each year)
• Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan)
• Life Insurance, STD/LTD term disability coverage, with employer paid premiums
• 401 (k) plan with a match that is 100% vested after you complete two years of service
• FSA/DFSA/HSA flexible benefit plans
• Annual Tuition & Professional Development Reimbursement benefit

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Company:

Alpha Omega is an award-winning solutions provider dedicated to delivering mission-enabling technology and strategic solutions for our customers. Since our founding in 2016, we have grown to over 700 employees nationwide consisting of former operators, technologists, and strategists who bring decades of government and industry experience. They are united by one purpose: ensuring our nation's continued global leadership.

We have a unified operating model providing technical capabilities and solutions for customers across two main business units:

• National Security - supporting agencies such as the Department of Homeland Security (DHS), Navy, Air Force, Army, and the Department of State (DOS).
• National Resilience - supporting agencies such as Federal Deposit Insurance Corporation (FDIC), Treasury, Health & Human Services (HHS), National Institutes of Health (NIH), National Oceanic and Atmospheric Administration (NOAA) and the United States Department of Agriculture (USDA)

Through strategic partnerships, intellectual property, and relentless drive for innovation, Alpha Omega is shaping the future of government technology. We are proud to be a Virginia Best Places to Work 8 times, an Inc. 5000 honoree 7 times, and a Washington Post Top Workplaces 4 times. Join us in driving transformation that secures the nation's future.

Culture and Values:

Guided by our core values-Harmony, Engagement, Accountability, Resourcefulness, and Tenacity (HEART)- we foster a culture of innovation, collaboration, and continuous learning and are committed to delivering high-impact solutions. We recognize and reward hard work.

Alpha Omega's culture is driven by our values and mission. We invest in top talent through mentorship, growth, and meaningful work. We value individuality, reward integrity, and foster a diverse, high-performing team united by purpose-at work, in service, and in the community.

Alpha Omega Integration, LLC (Alpha Omega) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.