Help Desk Tech I: VOIP, Hardware & Software Support

Femwell Group Health; Miami (FL); On-site; USD 36,000 - 60,000; Full time

Job summary

Femwell Group Health in Miami, FL seeks an IT Help Desk Technician to provide frontline support for hardware, software, networking, and VOIP systems. You will evaluate, prioritize, and resolve user requests, logging incidents and escalating complex issues when needed.

Responsibilities include assisting with upgrades, configuring PCs and peripherals, supporting meeting setups, and maintaining the knowledge base.

Responsibilities

• Answers, evaluates, and prioritizes user requests for hardware, software, networking, and related tech issues.
• Handles problem recognition, research, resolution and follow-up for routine user problems; refers complex issues to supervisors.
• Logs and tracks all issues using a ticketing system.
• Supports company meeting setups and related IT support.
• Assists in software and hardware upgrades and new installations.
• Installs and configures PCs, software, and peripheral equipment.
• Serves as escalation point to IT administrators.
• Installs VOIP equipment.
• Assists in maintaining the IT server room and closets.
• Assists in maintaining the department knowledge base and documentation.
• Develops cost-effective technical support improvements.
• Maintains regular attendance and scheduled shift.
• Complies with personnel policies and procedures.
• Performs additional duties as assigned.
• Contributes to Femwell’s core values.
• Excellent verbal and written communication skills.
• Professional and tactful interpersonal skills with diverse personalities.
• Excellent organizational skills and attention to detail.
• Ability to manage and prioritize multiple projects efficiently.
• Maintains regular, punctual attendance per ADA, FMLA and policies.
• Maintains compliance with all policies and procedures.
• Self-disciplined, organized, and able to coordinate with team members.

Job description

Femwell Group Health in Miami, FL seeks an IT Help Desk Technician to provide frontline support for hardware, software, networking, and VOIP systems. You will evaluate, prioritize, and resolve user requests, logging incidents and escalating complex issues when needed.

Responsibilities include assisting with upgrades, configuring PCs and peripherals, supporting meeting setups, and maintaining the knowledge base.