Help Desk Team Lead

Solarus Technologies Inc.; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in IT Services is seeking an IT Support Leader to enhance their team. In this role, you will manage IT Support Engineers, ensuring clients receive exceptional service while improving operational efficiency. Bring your leadership experience and problem-solving skills to a dynamic environment full of growth opportunities.

Qualifications

• 3+ years of IT support experience.
• 1+ years of leadership or mentoring experience.
• Experience with M365 and Active Directory.

Responsibilities

• Lead a team of IT Support Engineers.
• Troubleshoot and guide your team.
• Ensure clients receive effective service.

Skills

Problem Solving

Client Support

Team Leadership

Education

IT certifications

Tools

M365

Active Directory

ticketing systems

Job description

1 week ago Be among the first 25 applicants

This range is provided by Solarus Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $90,000.00/yr

We’re looking for anIT Support Leaderto join our growing team. You’ll lead a team of IT Support Engineers, solve technical problems, and make sure our clients get great service.

Why Join Us:

• Lead a team in a fast-paced environment.
• Hands-on work with plenty of room to grow.
• Work with a variety of technologies.

Key Responsibilities:

• Lead the Team:Manage and support IT engineers.
• Solve Technical Issues:Help troubleshoot and guide your team.
• Client Support:Make sure clients get quick and effective service.
• Improve Processes:Help make support operations more efficient.
• Reporting:Handle daily reports and client onboarding.

What We’re Looking For:

• 3+ years of IT support experience.
• 1+ years of leadership or mentoring experience.
• Experience with tools like M365, Active Directory, and ticketing systems.
• IT certifications are a plus.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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