Help Desk & Systems Support Specialist (Remote)

Shell Lubricants Hub Hamburg; Washington (District of Columbia); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Shell Lubricants Hub Hamburg is seeking a Desktop Support professional to provide coordination and help desk support for volunteers in Washington, DC. This role involves managing support tickets, maintaining organizational resources, and collaborating with the Operations team for efficient programming.

The ideal candidate possesses a Bachelor’s Degree, at least two years of relevant experience, and proficiency in Microsoft Office and familiarity with tools such as Smartsheet and Salesforce. Candidates have the option to work remotely or onsite in Washington, DC.

Qualifications

• At least 2 years of proven work experience supporting the help desk, contact center, and development of training materials.
• Candidate must exhibit accountability to stakeholders.
• Proficiency with Microsoft Office is a must.

Responsibilities

• Provides project coordination and help desk support.
• Triage support tickets to appropriate groups.
• Maintain assigned Library sections in Volunteer Portal.

Skills

Microsoft Office

Smartsheet

Zendesk Technology

Salesforce

JIRA

Education

Bachelor's Degree

Job description

Shell Lubricants Hub Hamburg is seeking a Desktop Support professional to provide coordination and help desk support for volunteers in Washington, DC. This role involves managing support tickets, maintaining organizational resources, and collaborating with the Operations team for efficient programming.

The ideal candidate possesses a Bachelor’s Degree, at least two years of relevant experience, and proficiency in Microsoft Office and familiarity with tools such as Smartsheet and Salesforce. Candidates have the option to work remotely or onsite in Washington, DC.