Help Desk & Systems Admin — On-Site, TS/SCI Eligible

Sigmatech Inc; Colorado Springs (CO); On-site; USD 70,000 - 80,000; Full time

Job summary

Sigmatech is seeking a skilled Help Desk System Administrator to support the USSF EPME Academy by ensuring reliable operation, maintenance, and support of organizational IT systems.

The role serves as the primary point of contact for end-user technical assistance, providing systems administration for desktops, servers, network infrastructure, audiovisual systems, and enterprise applications. Strong troubleshooting and customer service skills are essential; DoD/federal IT experience is preferred.

Qualifications

• Experience providing help desk support and end-user assistance in an enterprise IT environment.
• Proficiency with Windows desktop/server OS, Active Directory, and Microsoft 365.
• Knowledge of TCP/IP, DNS, DHCP, and network troubleshooting.
• Strong customer service and problem-solving skills; able to manage multiple tasks.
• DoD/federal IT experience preferred; security-focused mindset.
• Bachelor's or Associate degree in a related field preferred.

Responsibilities

• Provide Tier I and II technical support for hardware, software, and network connectivity.
• Diagnose, troubleshoot, and resolve incidents via tickets, phone, email, or in person.
• Maintain Windows workstations and servers, AD, and group policy.
• Configure user accounts and access controls; monitor system health.
• Support network infrastructure including DNS/DHCP and switches.
• Assist with cybersecurity best practices and patch management.
• Document incidents and resolutions; develop knowledge base content.
• Assist with IT projects and migrations as needed.

Skills

Help desk support

Systems administration

Windows

Active Directory

Microsoft 365

Networking basics

Cybersecurity basics

Virtualization

Cloud technologies

DoD/federal IT experience

DoD 8140/8570 compliant

Education

Associate's degree

Bachelor's degree

Tools

Virtualization platforms

Job description

Sigmatech is seeking a skilled Help Desk System Administrator to support the USSF EPME Academy by ensuring reliable operation, maintenance, and support of organizational IT systems.

The role serves as the primary point of contact for end-user technical assistance, providing systems administration for desktops, servers, network infrastructure, audiovisual systems, and enterprise applications. Strong troubleshooting and customer service skills are essential; DoD/federal IT experience is preferred.