Help Desk Support Technician - On Site

SCS Engineers; California, Temecula (MO, CA); Hybrid; USD 10,000 - 60,000; Full time

Job summary

An innovative firm is seeking a Help Desk Support Technician to join their Remote Monitoring Control Division. In this pivotal role, you will be the first point of contact for customers requiring technical assistance, providing Tier 1 support for various system issues. Your expertise in troubleshooting and customer service will be essential as you manage help desk tickets and collaborate with network engineers and specialists to ensure prompt resolution of technical challenges. This position offers the flexibility of working remotely or from the Temecula office, making it an exciting opportunity for those looking to make a significant impact in a supportive and dynamic environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Stock Ownership Plan (ESOP)

401K with Employer Match

Annual Bonus Program

Paid Holidays

Paid Parental Leave

Qualifications

• Minimum of 1 year experience in a support role.
• Bachelor's degree in computer science or related field preferred.

Responsibilities

• Provide Tier 1 helpdesk support and troubleshoot issues.
• Manage help desk ticket system and document repairs.
• Assist with system updates and user management.

Skills

Helpdesk Support

Troubleshooting

Technical Documentation

User Access Management

Customer Support

Education

Bachelor's Degree in Computer Science

Tools

JIRA

Windows 10

Windows Server

Linux

Job description

Help Desk Support Technician - On Site

Location

US-CA-Temecula

Category

Information Technology

Position Type

Full Time Regular

What we are looking for

SCS Engineers is looking for a Support Technician for our Remote Monitoring Control Division (RMC). You will be the first contact for customers looking for technical assistance. You will work remotely or out of our Temecula office as an option.

How you can make an impact

SCS Engineers is looking for a Support Technician for our Remote Monitoring Control Division (RMC). You will be the first contact for customers looking for technical assistance. You will work remotely or out of our Temecula office as an option.

How you can make an impact

Provide Tier 1 helpdesk support for all SCS RMC system issues as they arise, identify a solution to them, troubleshoot, and document the issue and solution, repair the issue, and communicate the repair performed.
• Escalate Tier 2+ tickets to the appropriate staff. Technical issues generally include:
• User Access
• User Permissions
• Loss of communications (e.g., internet, Ethernet, radios, fiber-optic, etc.)
• Power loss
• Equipment failure (e.g., PLC, HMI, Industrial PC, modem, radio, sensor, etc.)
• Programming issues on PLCs, HMIs, media converters, data recorders, edge devices, and Ignition SCADA software
• Manage help desk ticket system including follow ups and resolution.
• Provide quality, organized, and documented technical support to SCS RMC team members and our clients.
• Work with SCS RMC Network Engineers, Controls Specialists, Developers, and other SCS RMC team members to ensure that all SCS RMC system issues are repaired promptly.
• Document all repairs performed, working with Tier 2+ support staff when needed. This process would generally include:
• Track resolution of issues in helpdesk ticketing system or project management software.
• Write correspondence documenting task status and resolution of help requests.
• Project records filing.
• Implement procedures related to SCS' Quality Management System and related QA/QC activities.
• Assist SCS RMC team with system equipment updates (e.g., Windows updates, software updates, etc.)
• Add and remove users from SCS RMC systems and VPN.
• Update access roles for SCS RMC systems users.
• Provide training to SCS RMC systems users.

Qualifications

• Minimum of 1 year of experience as a support technician or other customer support role required.
• Bachelor's Degree in computer science or related field preferred.
• Experience with JIRA software suite preferred.
• Experience with OS environments, including Windows 10 (required), Windows Server 2012/2016/2019 and Linux (preferred)
• A+, MCP, MCSE or comparable certification preferred
• Valid driver's license with driving record in good standing required.

Pay Range

USD $26.00 - USD $34.00 /Hr.

Additional Information

Please note that our pay ranges are determined by several factors, including relevant experience, internal pay equity, and location. They do not include any of the amazing benefits of being an employee-owner, which are listed below.

Whether it's reducing methane emissions at agricultural facilities and landfills, repurposing contaminated properties, producing alternative energy, or sequestering carbon, we've been focused on finding smart climate solutions and improving the natural environment since our inception over 50 years ago. Join our 100% employee-owned firm and start creating your own legacy.

As a growing firm, we offer excellent opportunities for career advancement and a comprehensive package, including:

Medical, Dental, Vision, Life and Disability Insurance
100% employer- funded Employee Stock Ownership Plan (ESOP) and 401K including employer match
Annual Bonus Program
Student Debt Employer Contribution Program
Paid holidays, PTO and Paid Parental Leave

SCS Engineers is an Equal Opportunity Employer (EOE). SCS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disabled status.

If you have questions, difficulty using our online system and/or you need an accommodation due to a disability then please contact us about your interest in employment at [e-mail]

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